Craig Thomas Email & Phone Number

Dfw

Irving, Tx

Assist with the transition of duties from Medsynergies to Optum360, and continue to support existing and new clients. Analyze, design, build and implement eLearning and ILT solutions for Revenue Cycle back office associates and leaders. Perform needs analysis, project planning, development of the training solution, and implement to US and offshore audiences. Create multimedia content using Adobe and Techsmith products.

Irving, Tx

Analyze and develop multimedia training for national and offshore Operations offices. Present business and technology topics virtually using existing technology. Coordinate and book leaders and SMEs for virtual training. Create video, WBT and ILT using Adobe Captivate, Premiere Pro, Audition, and MS Office software. Manage design, construction, test and implementation of training. Standardize new Operations associate on-boarding. Collaborate with national and offshore Operations departments to analyze and create training for immediate needs.

Arlington, Tx

Delivered customized Epic (CareConnect) EMR systems training to staff, physicians and executives in eleven THR hospitals and multiple ambulatory clinics. Training included audiences from inpatient, OR, scheduling, radiology, anesthesiology, labor and delivery, physician, ambulatory office, rehab and emergency areas. Content was delivered via lecture-style classroom, web-based, one-on-one and web conference formats. After class time, I was invited to stay and provide at-the-elbow support to clinical and physician staff at multiple THR hospital go-lives, and even provided coverage for the Customer Engagement Team.I've also assisted updating training documents, slide files and web based training using Captivate to simulate the Epic Ambulatory system. Train-the-trainer classes were also delivered to educate existing THR hospital trainers, department leads and contractors. Classes included system features and professional presentation techniques.Systems used/taught: Epic, Invision, Sharepoint, Microsoft Office, Visio, Camtasia, Audacity, GoTo Meeting, Webex, SnagIt, Plateau LMS

Arlington, Tx

I specialized in delivering Microsoft Office and VBA programming to continuing education students. Client satisfaction was required as this frequently led to even more training and additional sales of CED classes. Classes delivered off-site were customized using client-provided data files.Systems used/taught: Microsoft Office (multiple versions), Excel VBA, Word VBA, Access VBA, MS Project, Sharepoint, UTA Tracking system

Plano, Dallas, Addison, Lewisville And Hurst, Tx

Delivered Microsoft Office application training to on-site customers in Plano, Lewisville, Hurst, Dallas and Addison. All CompUSA associates also sold additional training to participants and encouraged repeat business. Assisted customers on retail floor, as needed. Travel to external client sites was frequent, with repeat business generated by successful classes.Systems taught/used: Microsoft Office (multiple versions)

Dallas, Tx

Created, customized and delivered customer service, Microsoft Office and CSS SABIL securities system training to securities, bank, potential and external customers. I reversed engineered the SABIL database to create a customized SWS SQL query class and incorporated Excel VBA to automate query runs and result storage. This class, as well as others such as MS Office, SharePoint and Project Management training were customized for technical and business audiences and even sold to external clients. Standardized all Operations forms and created as interactive PDFs. Served as Microsoft Office Specialist computerized exam administrator and certified instructor to both internal and external clients. Assisted with conversion of HR data to new Ceridian system.As Project Manager, I organized services for SharePoint implementation, Website/Intranet redesigns, Topaz/SiteScope response time monitors and server hardware upgrades. Performed needs analysis, created budgets, established schedules, interviewed vendors and managed deploymentsThe SWS Operations conference was a yearly convention for our clients. Each year I was asked to host a Q&A session, present SABIL demonstrations, and even serve as conference co-host.Systems used/taught: Sharepoint, MS Oftice, VBA, MS Project, Visio, Camtasia, Ceridian, Adobe Acrobat, CSS SABIL, Microsoft Office Specialist testing, ProveIt, SiteScope, T-SQL, HEAT

My career at EDS started as a programmer for the Large Financial Institution division. I helped reverse engineer the Strategic Bankinc System, and worked on the design and programming to bring the Customer and Deposits modules to current standards.My true speciality became training and education, especially in on-boarding new programmers. Created the Strategic Banking Systems (SBS) Mentor Program for GMAC Dayton, then adapted it with others in Plano to reduce on-boarding time from six months to four weeks. Sold Mentor Program to Banc One programming staff.Created, delivered and maintained GLOBUS international banking system training and web sites for Banco Santander and American Express Bank. Delivered system training to multiple banking departments in New York, Miami, Nassau and Jakarta.

Bs, Computer Science

Associate'S Degree, Computer Science