Craig Lee Email & Phone Number

Mansfield Woodhouse, England, United Kingdom

Leading a multi-national team in the development of business analytic solutions, business insights, data governance and process improvement to provide a global customer base — particularly those in high-consequence environments — a decisive business advantage.Providing advanced, in-depth experience and expertise to support all stages of the end-to-end business model including:• Six Sigma process improvement• Leading Business Analytic and Insight projects• Business Development• Solution Development and Implementation• Business Intelligence (BI) reportingMain responsibilities• SalesForce central point of contact - administration and governance to ensure all aspects of the CRM are maintained and utilized. Supporting optimum business intelligence, drive sales and manage customer relationships• Support new business development through complex data modelling and analytic methodologies • Continuous Improvement of data management related processes, applying Six Sigma methodology • Working with customers, management and colleagues to develop all required reporting and KPI indicators• Investigate and develop understanding of customer’s processes and systems to support business reporting• Develop methods to communicate complex data in a more appropriate, clearly understandable output• Developing Analytics, insights and reporting using Microsoft Power BI and complex DAX programming• Data cleansing, Data Migration, Data Quality reporting• SQL and VBA programming across multiple platforms

Milton Keynes, United Kingdom

Delivering innovative business analytic solutions, data governance and process improvement to provide a global customer base — particularly those in high-consequence environments — a decisive business advantage.Providing advanced, in-depth experience and expertise to support all stages of the end-to-end business model including:• Six Sigma process improvement• Leading Business Analytic and Insight projects• Business Development• Solution Development and Implementation• Business Intelligence (BI) reportingMain responsibilities• SalesForce central point of contact - administration and governance to ensure all aspects of the CRM are maintained and utilized. Supporting optimum business intelligence, drive sales and manage customer relationships• Support new business development through complex data modelling and analytic methodologies • Continuous Improvement of data management related processes, applying Six Sigma methodology • Working with customers, management and colleagues to develop all required reporting and KPI indicators• Investigate and develop understanding of customer’s processes and systems to support business reporting• Develop methods to communicate complex data in a more appropriate, clearly understandable output• Developing Analytics, insights and reporting using Microsoft Power BI and complex DAX programming• Data cleansing, Data Migration, Data Quality reporting• SQL and VBA programming across multiple platforms

Milton Keynes, United Kingdom

Providing extensive, in-depth experience and expertise to support all stages of the end to end business model including:• Six Sigma process improvement• Solution Development and Implementation• Complex reporting development and deliveryMain responsibilities• SalesForce - administration and governance to ensure all aspects of the CRM are maintained and utilized to support optimum business intelligence, drive sales and manage customer relationships• Data modelling• Continuous Improvement of data management related processes, applying Six Sigma methodology • Delivering reporting solutions and KPI indicators• Investigation and understanding of customers processes and systems to support business reporting• Data cleansing, Data Migration, Data Quality reporting• SQL and VBA programming across multiple platforms

Working with the Quality Control Manager and the Head of Health & Safely, I lead a full review of Data Governance procedures, to support the development of highly productive, quality orientated processes in a safe working environment. The scope of my work included data management support for:• devising and establishing a company's quality procedures, standards and specifications;• reviewing customer requirements and ensuring that they are met;• working with purchasing staff to establish quality requirements from external suppliers;• setting standards for quality as well as health and safety;• making sure that production processes met international and national standards;• defining quality procedures in conjunction with operating staff;• setting up and maintaining controls and documentation procedures;• monitoring performance by gathering relevant data and producing statistical reports;• preparing clear explanatory documents such as customers' charters.

Management of a globally based team of 30 to 40 computer and business professionals to support the business data model of an FT 200 listed company. Leading major multimillion pound projects, work streams and managing strategic supplier relationships. My team was primarily responsible for the management of the content, information and data of over two million product lines, for use across the Groups' multimedia marketing material. The main marketing channels included: 50+ versions of the Groups website; 25 versions of an annually produced, paper based catalogue; 40 - 50 directed marketing publications per year.Key responsibilities included:  Rollout and management of the Groups centralised Content Management system and processes to all of the Groups Operating Companies around the World.  Work with all managerial levels across the organisation to support strategic and tactical business decisions by providing expert knowledge, insight and advice regarding all aspects of content and data management.  The procurement and management of contracts with 3"' party translation agencies to ensure fast, efficient translation of all content between 12 languages, potentially meaning translating up to 130 language combinations.  The development and maintenance of data definition documents, processes and procedure documentation, working instructions and user guidelines.  Management of the in-house photographic and graphic design function to support the real time needs of all the Group's graphical asset requirements.  Organise and, where necessary, deliver training, coaching and/or mentoring support across my team and to all other areas of the business as appropriate.

Leading a team of 16 Content Managers and Database Analysts, that was responsible for managing the marketing content for the Groups UK Operating Company. Within this role I was also a key player in a project to procure, develop and implement a new mull~ million pound Content Management system and content management processes. Although this system was initially designed to centralise all non-transactional content data for the UK market, the project brief included the ability to centralise the content for all of the Groups Operating Companies, providing greater process efficiency and reduction in operating costs.

Souring product related content for technology based products, ensuring technical accuracy and data completeness. Although the main responsibility of the role was to source, create and develop information for publishing it was also part of the role to manage this information for publishing through the company's various media.

Norwich, United Kingdom

Providing data management to one of the largest supplier of adult education and support across the public sector. Developing and implementing data strategy to manage the records of thousands of customers across the country through various orgainisations.As part of this role I also provided mentoring for adults with low reading skills as part of the Shannon Trust Reading Programme, a charitable organisation to improve reading skills and literacy. I continue to support local people through the Shannon Trust Reading Programme.

Data analysis and data management for the marketing database for Rover Group PLC

Daily management of an independent retail outlet. Duties included:Staff managementStock controlSupplier procurement and managementCustomer serviceButchery skillsCash handling / Book KeepingHealth & SafetyHealth & Hygiene

Daily management of an independent retail outlet. Duties included:Staff managementStock controlSupplier procurement and managementCustomer serviceButchery skillsCash handling / Book KeepingHealth & SafetyHealth & Hygiene

Bachelor Of Science (Bsc), Computer Science

BSc (Hons) Computer Science specialising in Process Analysis, Design and Development and Database Management

Gcse Grades A - C

Activities and Societies: Competency Based Interviewing, Health and Safety as a Manager, Decision Making in Business, Employment.