Craig Thompson Email & Phone Number

Venice, Florida, United States

Springfield, Illinois Area

Participated in or provided guidance to team leads and examiners in conducting organizational assessments to identify, prioritize, and clearly communicate feedback regarding strengths and opportunities.• Assessed and provided feedback to four hospitals/health systems, two small/mid-size manufacturing organizations and three small/mid-size service delivery organizations. • Lead and coached teams of 8-10 volunteer examiners from different organizations and with varying levels of experience to 1) conduct independent assessment, 2) synthesize independent feedback into consensus reports and 3) plan and execute in-person site visits to improve accuracy of feedback. • Provided oversight, counsel and guidance to Team Leads throughout the examination process to ensure team understanding of the most important key factors for the applicant and most meaningful feedback regarding strengths and opportunities for improvement.• Worked on a team to redesign standard work resulting in 40% reduction in time required from volunteers, and a 15% improvement in examiner retention.

Greater Chicago Area

Lead organization-wide efforts to implement role-model practices and results using a proven framework and best-practices from award-winning organizations.• Collaborated with leaders and staff at all levels to analyze workforce engagement, then developed and executed action plans to improve culture. Impacts measured by Employee Opinion Survey: - I am encouraged to share innovative and creative ideas: Improved 59% in 2016 to 92% in 2019.- People in our department communicate effectively with other departments: 35% in 2016 to 82% in 2019.- My supervisor supports my efforts to develop and grow: 64% in 2016 to 90% in 2019.• Directed transformational initiatives to improve leadership, strategy implementation, customer focus, workforce engagement and performance management for 80 staff, 77 chapter presidents and 71 seminar faculty, including: - Developed ongoing leadership development program focused on improving culture and performance, contributing to ACHE being selected as winner of the 2019 Association Forum Welcoming Environment Award.- Overhauled staff intranet to be a more useful and engaging source of knowledge and news, resulting in an average of 10,000 monthly pageviews and 25% improvement in staff satisfaction. - Implemented pillar structure and reengineered process for identifying, weighting and cascading corporate and individual performance goals for over 400 objectives.• Led ACHE’s efforts to integrate the Baldrige Framework for Performance Excellence to improve organizational effectiveness and long-term sustainability. Efforts resulted in:- 2014/15 – Illinois Performance Excellence (ILPEx) Silver Awards for Progress Toward Excellence- 2016 – ILPEx Gold Award for Achievement of Excellence- 2018 – 1 of only 12 organizations (out of 27 national applicants) to receive a site visit from the Malcolm Baldrige National Quality Award (MBNQA) Program

Downers Grove, Il

Worked with the executive team to create and execute internal communication strategies to inform and motivate staff.• Developed and executed communication plans to communicate organizational strategy, results and success, including intranet content viewed by 4,000 mortgage employees and 35,000 employees organization wide.• Planned, executed, measured and improved quarterly Executive Town Hall meetings for 350 employees per session.• Created and ensured key messages were consistently delivered by senior leaders and managers to support and advance business objectives; and to reinforce the company’s brand, culture and values.

Naperville, Il

Supervised Quality Assurance team and managed strategy to adopt Baldrige framework to fuel continuous improvement.• Lead systematic review and improvement of communication policies, procedures and workforce engagement activities as measured by Employee Opinion Survey:- Corporate communications keep me up to date on the company: 85% in 2005 to 99% in 2009- I usually hear about important company information from formal communications rather than rumors: 62% in 2005 to 83% in 2009- Would you recommend employment at this organization to a friend: 69% in 2005 to 91% in 2009• Coordinated DDIL’s efforts to integrate the Baldrige Framework for Performance Excellence to improve organizational effectiveness and long-term sustainability. Efforts resulted in: - 2006 – ILPEx Silver Award for Progress Toward Excellence- 2007 – ILPEx Silver Award for Progress Toward Excellence- 2008 – 1 of only 13 organizations (out of 85 national applicants) to receive Baldrige Site Visit• Supervised Quality Assurance department to ensure the quality of dental benefits administration and improve effectiveness of support in the customer service center.

Developed creative marketing and publicity plans and materials to make ICT stand out from 200 other theatre companies in Chicago.• Marketed ICT productions, generating an average of 30% annual growth in ticket sales.• Acted as primary contact to press pitching feature stories, requesting reviews, announcing important company events and updating all company listings.• Increased media coverage for company by 400% through feature stories, reviews and listings.• Created concepts, wrote copy and graphically designed all press releases and marketing collateral.

Chicago, Illinois, United States

Provided narrated, driving tours of Chicago as well as private contract/shuttle services before being identified as a high performer and promoted to Trainer, and then Operations Manager.• Provided tours and delivered exceptional customer service to up to 200 passengers per day, or shuttle service for up to 750 passengers per day • Coordinated, mapped, researched, and scripted tours for downtown Chicago and surrounding neighborhoods.• Delivered presentations, verified instructions, assigned vehicles, and created spreadsheets to ensure smooth operation of daily tours and private contracts.• Instructed new hires on company policies, safe driving techniques, emergency awareness, and delivering exceptional customer service. • Trained CDL candidates on the road, helping them get comfortable driving a large vehicle around downtown streets in heavy traffic.

Developed and executed marketing strategy to promote value and benefit of roommate/sublet finding services to renters throughout the City of Chicago.• Increased service subscribers by 45% in first month on the job, and an average of 20% throughout my employment.• Contacted or responded to 40 to 75 potential clients per day.

Master Of Business Administration - Mba, 4.0

Activities and Societies: Beta Gamma Sigma (for academic achievement, top 20% of class), received Most Outstanding Student Award (selected.

Bachelor Of Science - Bs, Communications, 3.17