Craig Kilgore Email & Phone Number

Kirkland, WA, US

Bellevue, WA

• Responsible for managing the teams and activities related to the development and delivery of all core omniXM products and custom enterprise applications. This includes but is not limited to procurement, customer.
• From 2019-current, expanded omniXM packaged "CX programs" from US to a presence in 14 different countries.
• The Customer Success hospitality program has seen a churn rate of less than 10% year over year and reseller base growth of 225%+ between 2022-2023.
• Partner with our high touch accounts to define reporting/program goals to ensure our data collection and evaluation processes align with the customer’s culture. Present program reporting to C-Level stakeholders in.
• Partner closely with development and sales on creation, deployment, and evaluation of pilot programs.
• Facilitate the integration of disparate data systems, for executive summary business intelligence dashboards

Federal Way

• Joined a team of passionate caregivers who saw an opportunity to make a big impact in our local community by opening an adult behavior clinic. I defined and developed the program for managing patient records, payments.
• Operationalized the software to meet the requirements requested of the largest insurance providers, to decrease insurance approval times by over 50% compared to traditional methods.
• Expanded care to multiple counties in the state of Washington, through the successful deployment of the clinics Virtual Care program.

Everett, Washington

• Responsible for driving sales growth through operational improvements and direct sales activities within assigned territory.
• Built trust among government stakeholders by providing timely updates on progress of projects and changes in scope driven by construction or product availability.
• Assisted with the design and deployment of Sales Force CRM within the organization, and designed reporting programs to drive marketing insights and campaigns.
• CRM program strategies and sales activities lead to a quota obtainment of 107%.

South West Region

• Program manager for Verizon Wireless Partner Program and Solution Partners. This included prospecting, research, implementation, onboarding, and go-to market strategies for new partners. All implementation involved.
• Defined and reported out program success metrics to C-level stakeholders to help facilitate growth strategies and change management opportunities for program cost savings.
• Key stakeholder in development of user stories that drove the design of the Verizon MDM management program portal and provided the evaluation criteria for determining the long-term success of the management portal.
• Worked closely with legal and operations, to define procedures for contractual terms based on variables of risk, to reduce contractual times for low-risk solutions and develop transparent policy documents for all.

Bellevue

• Created direct marketing material for sales team, retail locations and Online sites.
• Provided senior leadership with trends and analytics
• Process mapped operations to improve efficiency of delivering products to B2B customers
• Participated in tradeshow design and setup