Ninad P. Email & Phone Number

Pune, MH, IN

Pune, Maharashtra, India

Pune, Maharashtra, India

• “Customer Success Manager” responsible for: Overall client satisfaction and referenceability, building and managing long-term business relationships between SailPoint and assigned client accounts. Provide coaching.

• Chairing as a “Project Owner” responsible for:✓ Client contract management, requirement analysis and gathering.✓ Product customization, digitalization, integration, implementation, and support.✓ Resource Planning and.
• Executed Process Improvements by identifying, constructing, reviewing, recommending, and documenting process frameworks; improved efficiency by 10%.
• Driven strategic plans and ensured effective Incident and Service Desk Management.
• Individual contributor role; trained and mentored team of 3 individuals

Pune Area, India

Weekly/ Monthly Project and Client Report Generation.

Pune Area, India

• Managed user profile creations under Tivoli for Mastercard using CLI.
• Facilitated Installation of ACX server on Unix boxes.
• Addition of roles on TAM profiles.

Pune Area, India

• Technical support to users for over 4,000 servers across India, USA, Canada and Philippines.
• Identity and Access management of over 50,000 users via IBM Security Identity Manager (ISIM).
• Close liaison and collaboration with the Global HR Team, Active Directory team and others.
• Steered the entire life cycle management of a user within ADP; onboarding to the termination.
• Supported as the “main admin” for password vaulting operations, onboarding users, enterprise password vault and privilege session management using Cyber-Ark.
• Team Management of 3 people; coached and mentored.✓ Service excellence award from the USA Team’s HR Partner for fast service.✓ “Result-driven” Award from the Project Leader for successful project delivery before the.

Pune Area, India

• Single-handedly executed incident resolution for all High Priority Incidents.
• Improved Change and Problem Management processes.
• Generated post-incident reports on a daily/ weekly/ monthly basis.
• Supported senior KPI Meeting for problem analysis, process improvement and resolution.
• Organized debriefing sessions and conducted Root Cause Analysis for corrective actions.Notable Achievements:✓ Overall received 7+ Service Excellence Awards and client recommendations.✓ Introduced data documentation on.

Pune Area, India

• Delivered technical support on calls to clients in the USA.
• Specialized and provided issue resolution for over 16,000 applications and troubleshooting for issues regarding VPN, Network, Microsoft Office, Mobile, system, etc.
• End-to-end support for software installations, account activations, mailbox creations, etc.
• Spearheaded productivity by 20% introducing paper notes, in-depth analysis reports, technical writing, process updates and actions.
• Conducted OJT Training for 10+ new joiners.Notable Achievements:✓ Promoted to SME from Customer Support Executive within 6 months of joining.✓ Consistently maintained AHT below 4 mins; the standard was 7 mins per.

Pgdbm, It Management, First Class

Diploma, Computer Technology/Computer Systems Technology, A+

Activities and Societies: Group Debates,Annual Sports Activities, Group Dance.Diploma in Computer Technology.