Craig Unroe Email & Phone Number

Cape Coral, Fl, Us

United States

Owner operator for CSU Trucking, building a fleet that will cover National, Regional, Interstate, and local. Fleet will include Reefer /dry bulk, Flatbed, and Tanker divisions.

Fort Myers, Florida

Wire Technician, Installing, troubleshooting, and servicing Uverse Services (Internet, Voip, IPTV) and DirecTV services in residential and commercial establishments.

Performed underground utility locating for Detroit Edison & Comcast on Miss Dig orders

Installation & Service technician for Comcast, duties include installation and service of Comcast High Speed Internet, Comcast Digital Voice and Comcast Video services, troubleshooting the Comcast Drop System to ensure quality and dependable service to Comcast customers.

Installation and service of Direct T.V Satellite, Multi Satellite, KA/KU, & International systems in homes and small businesses.

Installation & Service technician for Comcast, duties include installation and service of Comcast High Speed Internet, Comcast Digital Voice and Comcast Video services, troubleshooting the Comcast Drop System to ensure quality and dependable service to Comcast customers. Promoted to field supervisor overseeing operations in the Comcast Walled Lake System, duties include routing technicians, maintaining quality service to Comcast customers, resolving customer escalations and complaints, disciplinary actions towards technicians that do not follow company policies, and building a strong relationship between Comcast Management & Vitel. I then took on another responsibility as a trainer to train technicians to better increase their performance, customer service, and quality in troubleshooting and installing CATV, DATA, and VOIPServices.

Installation & Service technician for Comcast, duties include installation and service of Comcast High Speed Internet, Comcast Digital Voice and Comcast Video services, troubleshooting Comcast Drop System to ensure quality and dependable service to Comcast customers. Transferred to Jackson and promoted to lead technician (their version of a supervisor). Where I overseen the day-to-day routing and tech progress, and handled any escalations that may arise

Hired in as a CATV Technician doing service routes for Comcast Cable, and then I transferred into the RF / DATA department to install DATA outlets, Alarm Systems, Security Cameras, and perform E-911 installations on various Cingular & AT&T Cellular Tower Sites to integrate the Emergency 911 system for Cell Phones in various areas. I then received a promotion to Project Coordinator, which duties included overseeing the day-to-day operations of E-911 Installations, tracking progress of E-911 installations, DATA Installations, Alarm & Security Installations.

Supervisor, Duties includes routing, coaching, training, discipline, monitoring the location of field technicians. Maintaining radio contact with field technicians, answering work related phone calls during and after normal work hours, preparing reports, building Excel spread sheets to monitor the efficiency of technicians, assisting Comcast with Repeat trouble calls in the New Haven system, communicating with Comcast management on a daily basis to ensure excellent customerservice and good company relations, also monitoring tech progress through Cable Data.

BB2 Lead Service Technician. Troubleshooting and repairing the drop system, CATV, Internet service, Voice Over Internet Protocol (VOIP), Microwave Internet installations and performing any other duties as requested by the management team also, install complaint and service technician, handling Install complaints made by customers and repairing damages made during installation of cable/internet services, also checking the quality of the install while at the customer’s home, & running service calls to repair the drop system as needed. In addition, I did Microwave HSD (High Speed Data) install in an industrial complex.

Started as an installer, then became a supervisor for the underground department, then transferred to the MDU (multi dwelling units) dept. to do post & pre wiring of apartments. Pulled fiber into the Port Huron High School, Marine City Police Department, & Marysville High School for their local feeds, I also pulled coax into a hospital in Port Huron, a medical center in Madison Heights, a medical center in New Baltimore, and fiber & coax cable into the Macomb County Sheriff’s office in Harrison Township on Town Hall drive. And I became the supervisor for the rebuild project for Comcast in The New Haven, Mi. system, duties started as installs, doing machine buries, driveway boring, supervising, routing, quality control, post and pre wiring of MDU projects, trouble shooting the network with assistance, in addition, was doing minor repairs with assistance, and over seeing several crews.

Business Administration, Management And Operations

Still Attending, Business/Corporate Communications, Business Management

Emergency Medical Technician, Business / Business Management