Customer Support Manager
Current
Nov 2023 - Present
AeroLeads people directory · profile
Craig W. Email & Phone Number
Senior Customer Success and Support Leader
at
TracPlus
1 work email found
@tracplus.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success and Support Leader
Location
Auckland, Auckland, New Zealand
Company size
Who is Craig W.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Craig W. is listed as Senior Customer Success and Support Leader at TracPlus, a company with 38 employees, based in Auckland, Auckland, New Zealand. AeroLeads shows a work email signal at tracplus.com and a matched LinkedIn profile for Craig W..
Craig W. previously worked as Customer Support Manager at Tracplus and Head of Customer Success at Orah - Modern Student Engagement Suite. Craig W. holds Sport, Recreation And Outdoors from Aut University.
Company email context
Email format at TracPlus
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{first}@tracplus.com
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AeroLeads found 1 current-domain work email signal for Craig W.. Compare company email patterns before reaching out.
Profile bio
About Craig W.
I have thoroughly enjoyed working sales roles and have focused and prided myself on developing my customer service and leadership skills. This has enabled me to fine tune my communication skills enabling me to build very strong relationships with clients and work colleagues alike.I have previously worked outside on building sites, as an outdoor instructor and went to an office job when my son was born so I could be home more often.Throughout most of my roles I have started from the bottom and have enjoyed successfully working my way up. I thrive on challenges, am extremely self-motivated and love superseding expectations within ever changing roles. I have a lot of energy and charisma that I enjoy focusing into account management and organizational and sales skills. I also love to troubleshoot problems through to effective and creative solutions.Some of my skills include·
Listed skills include Change Management, Management, Recruiting, Sales Process, and 36 others.
Current workplace
Craig W.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Tracplus
13 roles · 22 years
Craig W. work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
Jan 2023 - Dec 2023
Au Nz Customer Manager
Sep 2021 - Feb 2023
Customer Delivery Manager
Aug 2020 - Sep 2021
Oct 2019 - Aug 2020
Senior Implementations & Customer Success Manager
Implementations Manager at RESULTS.com helping to refine the process of implementations. Bringing new clients in the RESULTS.COM platform to a successful implementation of the system; Training, coaching & guiding them through the process.
Sep 2017 - Feb 2020
Implementations Manager & Team Leader
Working with operations and other leaders to improve and develop the implementations/onboarding process for the company. Leading the Onboarding team to drive implementations, speed up and give the customer the best possible experience through to a live system with Cin7 Software
Sep 2016 - Sep 2017
Project & Implementations Manager
Responsible for International Onboarding Projects helping customers change their inventory systems over to Cin7, accommodating workflows, creative problem solving solutions & taking the customer through to using Cin7 as their live inventory and point of sale system, from new start-up businesses to established companies.
Apr 2014 - Sep 2016
Retention Specialist Team Manager
As a Team Manager at Youi I lead a team of up to 10 people, provide daily, weekly and monthly reports. As part of my role I Identify areas of improvement with members of the team and develop coaching around how to improve their skill set. My position also includes live coaching with objection handling, problem solving, process & product training as well as.
Sep 2013 - Apr 2014
Retention Specialist
As a Retention specialist I talk to policy holders who are looking to cancel their insurance. I find the best price & inform them of their policy details and benefits while dealing with their objections and concerns to insure they have the best cover for their home, car and belongings in order to retain their business.
Jun 2013 - Sep 2013
Sales Floor Supervisor
Supervising, Coaching & Training, problem solving, call quality control, data/stats analysis, identifying sales agents problem areas and correcting, sales process training, - Coached and trained aprox 21 agents into the 500k club ($500,000 in sales in a 3 month period)- Coached 90 day trial agents- Training of top high end selling agents
Dec 2011 - Jun 2013
Sales Consultant
High volume sales to a diverse range of people in both Australia and New Zealand- One of the first agents to achieve $500,000 in sales in their first full quarter- Achieving $500k club twice- Selling $1.7 million of product in 12 months- Selected as one of the first two agents to sell BowFlex and first in the company to make the sale- Selected in top.
Feb 2011 - Dec 2011
Assistant Manager
Mcentee Hire
First point of contact for on phone and walk in customers, organising logistics and efficiency of deliveries, end of day till cashing up, over seeing the running of the branch in absence of manager, assisting in pricing proposals
2004 - 2008
~4 yrs
Team & coworkers
Colleagues at TracPlus
Other employees you can reach at tracplus.com. View company contacts for 38 employees →
DP
Damian Pang
Colleague at Tracplus
Dunedin, Otago, New Zealand, New Zealand
View →
SO
Seán O'Loughlin
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
GB
Graham Barker
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
AR
Ani Radountcheva
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
JC
Julianne Cox
Colleague at Tracplus
San Diego, California, United States, United States
View →
ZN
Zeal Nicholas
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
JS
Jon Sim
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
CM
Cameron Mcgeorge
Colleague at Tracplus
Dunedin, Otago, New Zealand, New Zealand
View →
TO
Todd O'Hara
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
GC
Gemma Crosbie
Colleague at Tracplus
Dunedin, Otago, New Zealand, New Zealand
View →
Damian Pang
Colleague at Tracplus
Dunedin, Otago, New Zealand, New Zealand
View →
SO
Seán O'Loughlin
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
GB
Graham Barker
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
AR
Ani Radountcheva
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
JC
Julianne Cox
Colleague at Tracplus
San Diego, California, United States, United States
View →
ZN
Zeal Nicholas
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
JS
Jon Sim
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
CM
Cameron Mcgeorge
Colleague at Tracplus
Dunedin, Otago, New Zealand, New Zealand
View →
TO
Todd O'Hara
Colleague at Tracplus
Auckland, Auckland, New Zealand, New Zealand
View →
GC
Gemma Crosbie
Colleague at Tracplus
Dunedin, Otago, New Zealand, New Zealand
View →
3 education records
Craig W. education
Sport, Recreation And Outdoors
Certificate In Sport Level 3, Sports Studies, Nzis Certificate In Sport Studies – Level 3
New Zealand Institute Of Sport - Nzis Auckland
Education record
Rangitoto College
FAQ
Frequently asked questions about Craig W.
Quick answers generated from the profile data available on this page.
What company does Craig W. work for?
Craig W. works for TracPlus.
What is Craig W.'s role at TracPlus?
Craig W. is listed as Senior Customer Success and Support Leader at TracPlus.
What is Craig W.'s email address?
AeroLeads has found 1 work email signal at @tracplus.com for Craig W. at TracPlus.
Where is Craig W. based?
Craig W. is based in Auckland, Auckland, New Zealand while working with TracPlus.
What companies has Craig W. worked for?
Craig W. has worked for Tracplus, Orah - Modern Student Engagement Suite, Tradify, Quantiful, and Resultsbi.
Who are Craig W.'s colleagues at TracPlus?
Craig W.'s colleagues at TracPlus include Damian Pang, Seán O'Loughlin, Graham Barker, Ani Radountcheva, and Julianne Cox.
How can I contact Craig W.?
You can use AeroLeads to view verified contact signals for Craig W. at TracPlus, including work email, phone, and LinkedIn data when available.
What schools did Craig W. attend?
Craig W. holds Sport, Recreation And Outdoors from Aut University.
What skills is Craig W. known for?
Craig W. is listed with skills including Change Management, Management, Recruiting, Sales Process, Healthcare, Direct Sales, Employee Training, and Sales Management.
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