Craig Willingham Email & Phone Number

Farnborough, England, United Kingdom

Supporting customers operating across the UK, working directly with care managers and care workers to help them document care using our product.Communicating with roster partners to resolve integration issues.Technical solutions support to resolve issues with creating care plans, recording client’s needs, creating documentsSupport customers to use our services on both Android and IOS devices. Full diagnostic support for case management, seeing through to resolution or escalation within the appropriate SLA’s as required to solve customer issues. Creating training documents for internal employees detailing known issues and how to resolve them, and for customer to share internally to train other users on how to use the products.Carrying out Kibana searches to identify and resolve issues.

Reading, United Kingdom

Supporting customers operating across Europe, working directly with both central teams and with the drivers directly as needed to solve problems quickly in the field. Communicating with service engineers to link telematics hardware back to base services and diagnose issues remotely.Technical solutions support to the large customer account teams (2000 units up) to help predict and overcome new account challenges and resolve legacy issues. Working across all communication medias to support and interact with customers, Phone, Email, Messenger and Video conferencing.Delivering remote and onsite training to end users on product usage and product potential at point of installation and ongoing as needed to support business changes. Full diagnostic support for case management, seeing through to resolution or escalation within the appropriate SLA’s as required to solve customer issues. Creating bespoke data extractions and complex reporting for customers as needed. Creating training documents for internal employees detailing known issues and how to resolve them, and for customer to share internally to train other users on how to use the products.

Portsmouth

Field Service And Tech Support Engineer in network, door entry, camera and telecoms at Bespoke telecoms

Farnborough

Sunningdale

Full UK Field Engineer; supporting and delivering the full customer installation life cycle from preparation to completion and customer satisfaction follow up after careOffering individual and small group end user training to maximise the user experience following a new installation or system upgrade Operating as principle engineer for the BT system range. Supporting and coaching my peers both on site and remotely as needed to ensure a smooth installation and trouble shooting support as required Supporting the customer experience as part of the engineer resource and capacity plan for Maintenance Helpdesk during scheduled operational hours and on call when plannedFull CAT5e, CAT6e and Fibre network installations; sites have included National Hotel chains, Restaurants, SME business and residential properties of all sizes. Ensuring the quality of work and operating in a safe and clean manner at all times while managing any risksProject support and site installations for CNI (Critical National Infrastructure) operations, including Nuclear Power, Transportation, Airports, Schools, NHS & Logistical services Supplying “white label” services to reseller clients for their customer’s telephony equipment. This includes site testing, user error diagnostics, site auditing and if approved while on site via the reseller problem solutions been implemented or reported back to central services for quotations as needed or equipment ordered

Burton On Trent

Offering first class customer service inline with the core principles and methodology of both experience and sales maximisation Ensure the highest level of personal and food hygiene safety at all times within a 5 star EHO rated establishment Effective time keeping for shifts, both scheduled and as needed adhoc as part of being a full time “fullyflex” crew member Supporting the induction and training of new crew members in Front of House, Service and Kitchen Operations Responsible for ensure that cash handling standards were maintained for my outlet and that of team members when place in charge of front line during busy periods or serviceOperating full opening and close down procedures for all areas of the business including stock management, service preparation, area maintenance and equipment cleanliness