Cortney E. Email & Phone Number

As an Escalation Specialist at Albert, I use my communication and team building skills to resolve complex and challenging issues for customers and partners. I have over 6 years of experience in customer success, working with fintech companies such as Venmo and PayPal. I have contributed to improving customer satisfaction, retention, and loyalty, as well as enhancing internal processes and workflows. I am passionate about delivering excellent service and creating positive outcomes for all stakeholders. I am always eager to learn new skills and technologies, and to collaborate with diverse and talented teams.