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Olivia Cohen Email & Phone Number
Tier 3 Escalations Specialist
at
Bilt
2 work emails found
@thelevelup.com
2 phones found area 877 and 615
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Tier 3 Escalations Specialist
Location
Suffolk County, Massachusetts, United States
Company size
Who is Olivia Cohen? Overview
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Quick answer
Olivia Cohen is listed as Tier 3 Escalations Specialist at Bilt, a with 256 employees, based in Suffolk County, Massachusetts, United States. AeroLeads shows a work email signal at thelevelup.com, phone signal with area code 877, 615, and a matched LinkedIn profile for Olivia Cohen.
Olivia Cohen previously worked as Tier 3 Escalations Specialist at Albert and Agency Escalations Specialist at Grubhub. Olivia Cohen holds Bachelor Of Arts - Ba, Film/Cinema/Video Studies from Emerson College.
Company email context
Email format at Bilt
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{first_initial}{last}@thelevelup.com
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AeroLeads found 2 current-domain work email signals for Olivia Cohen. Compare company email patterns before reaching out.
Profile bio
About Olivia Cohen
Adaptive and ambitious senior remote technical support engineer. Provides outstanding and empathetic customer service while resolving emotional and technical escalations. Offers thorough technical solutions from first touch to final closure. Mindful problem-solver across disciplines and departments combining practical customer service experience with formal technical training.
Current workplace
Olivia Cohen's current company
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Bilt
6 roles
Olivia Cohen work experience
A career timeline built from the work history available for this profile.
Tier 3 Escalations Specialist
Championed a customer-centric approach, advocating for customers' best interests and satisfaction through timely escalation and resolution of high-priority cases. Fostered strong relationships with customers by demonstrating empathy, understanding, and dedication to resolving their concerns. Developed customized action plans for each escalated case, ensuring tailored solutions that addressed customers' unique needs. Educated customers about billing, payment processing, and support policies and procedures. Translated complex technical issues into digestible language for non-technical users. Resolved long-standing technical issues impacting multiple users by conducting thorough investigations and collaborating with relevant departments.
Agency Escalations Specialist
Provided technical support and customer support for numerous mobile apps developed and powered by Grubhub. Communicated with customers via email and direct phone support. Maintained relationships with Agency brand clients. Utilized the following programs to investigate and resolve customer concerns: Zendesk, Production Admin, SalesForce, Braintree, Re:Dash, Slack, and others.Provided technical support and customer support for numerous mobile apps developed and powered by Grubhub. Communicated with customers via email and direct phone support. Maintained relationships with Agency brand clients. Utilized the following programs to investigate and resolve customer concerns: Zendesk, Production Admin, SalesForce, Braintree, Re:Dash, Slack, and others. Mac OS X based.
Aug 2019 - Mar 2024
Enterprise Support Specialist
Aug 2019 - Jun 2023
Technology Services Specialist
Mar 2017 - Aug 2019
Intern
-Worked individually with the head colorist, working with DaVinci Resolve Studio 14-Acquired firsthand experience with client projects, deadlining, and the collaborative process through connections with the other departments in the studio: Visual FX and Soundtrack-Participated in an in-house competition to recreate a movie’s trailer as a different genre
Jan 2018 - May 2018
Team & coworkers
Colleagues at Bilt
Other employees you can reach at bilt.com. View company contacts for 256 employees →
VP
Vijay Panchal
Colleague at BiltAhmedabad, Gujarat, India
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YS
Yogesh Singhal
Colleague at BiltGurgaon, Haryana, India
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VR
Venkat Rao
Colleague at BiltKrishna, Andhra Pradesh, India
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SK
Sanjeev Kumar
Colleague at BiltPune, Maharashtra, India
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JB
Jagadish B
Colleague at BiltIndia
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SL
Srinivas Ladi
Colleague at BiltKoraput, Odisha, India
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CR
Chinna Reddy
Colleague at BiltIndia
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SS
Santosh Shrirang Kawar
Colleague at BiltPune, Maharashtra, India
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MM
Manoranjan Manoranjan
Colleague at BiltHyderabad, Telangana, India
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GY
Girish Yegin Yeginwar
Colleague at BiltChandrapur, Maharashtra, India
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Vijay Panchal
Colleague at BiltAhmedabad, Gujarat, India
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YS
Yogesh Singhal
Colleague at BiltGurgaon, Haryana, India
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VR
Venkat Rao
Colleague at BiltKrishna, Andhra Pradesh, India
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SK
Sanjeev Kumar
Colleague at BiltPune, Maharashtra, India
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JB
Jagadish B
Colleague at BiltIndia
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SL
Srinivas Ladi
Colleague at BiltKoraput, Odisha, India
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CR
Chinna Reddy
Colleague at BiltIndia
View →
SS
Santosh Shrirang Kawar
Colleague at BiltPune, Maharashtra, India
View →
MM
Manoranjan Manoranjan
Colleague at BiltHyderabad, Telangana, India
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GY
Girish Yegin Yeginwar
Colleague at BiltChandrapur, Maharashtra, India
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1 education record
Olivia Cohen education
FAQ
Frequently asked questions about Olivia Cohen
Quick answers generated from the profile data available on this page.
What company does Olivia Cohen work for?
Olivia Cohen works for Bilt.
What is Olivia Cohen's role at Bilt?
Olivia Cohen is listed as Tier 3 Escalations Specialist at Bilt.
What is Olivia Cohen's email address?
AeroLeads has found 2 work email signals at @thelevelup.com for Olivia Cohen at Bilt.
What is Olivia Cohen's phone number?
AeroLeads has found 2 phone signal(s) with area code 877, 615 for Olivia Cohen at Bilt.
Where is Olivia Cohen based?
Olivia Cohen is based in Suffolk County, Massachusetts, United States while working with Bilt.
What companies has Olivia Cohen worked for?
Olivia Cohen has worked for Bilt, Albert, Grubhub, Levelup, and Staples.
Who are Olivia Cohen's colleagues at Bilt?
Olivia Cohen's colleagues at Bilt include Vijay Panchal, Yogesh Singhal, Venkat Rao, Sanjeev Kumar, and Jagadish B.
How can I contact Olivia Cohen?
You can use AeroLeads to view verified contact signals for Olivia Cohen at Bilt, including work email, phone, and LinkedIn data when available.
What schools did Olivia Cohen attend?
Olivia Cohen holds Bachelor Of Arts - Ba, Film/Cinema/Video Studies from Emerson College.
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