I work as a creative designer and my areas of interest are Print Design, Brand Identity, eBook / Magazines, Email Newsletter, Vector and Web Graphics, Web Design (Html, CSS, Joomla, Wordpress), Multimedia Design (Prezi and Whiteboard Animation). I have been providing freelance services on Upwork.com for the past six years to different clients on a variety of projects all around the world. My biggest achievement is the appreciation and satisfaction I receive from my clients after delivering the work within the given timelines. Keeping in view my performance and satisfaction of clients, Upwork rewarded my services by giving me the Top Rated Freelancer Badge. Giving my best to every client is the major objective behind my work.

I managed customer inquiries, requests, and complaints, providing details about products and services, and keeping customer records updated in SAP Cloud for Customers / Sales CRM.✔ handled customer complaints and resolved issues in a timely manner✔ answered customer questions and provided information about products and services✔ maintained customer records and updated customer information in SAP CRM✔ answered queries related to warranty claims, exchanges, and returns

Worked closely with the Sales and Marketing teams to provide on-going support and maintenance of our business systems, processes, and data.✔ Maintained the Client Account Management system and processes ✔ Provided direct user support on Salesforce.com (SFDC) and other critical tools.✔ Provide cross-functional support and assist sales management on projects as needed✔ Implemented and enforced processes and tools that will maintain the integrity and accuracy of Salesforce.com data✔ Maintained and updated systems process documentation (Sales Operation Manual)✔ Facilitated & maintained Sales Lead Conversion reports and dashboards✔ Spearheaded data cleanup of customer sales data on Salesforce & Updated Account hierarchies ✔ Working on Salesforce (SFDC) to manage accounts and extracting customized reports✔ Supported Global Sales Managers on lead management requests

I was responsible for overall project management, facilitation support, event management support and office management, I coordinated the use of a number of other assessment and development tools (e.g., MBTI®, DiSC, HJA, 360-degree surveys, Organizational Climate Survey, Shift Survey etc). I did all the creative designing which included Web Design, Raster & Vector Graphics, Logo Design, Promotional and Marketing Materials, Corporate Identities, Magazine Design, Brochures, Posters, Flyers, Packaging Designs and Print Media.

I was associated with a local NGO, assisting a Project “Participatory Citizen-Police Interaction for Improved Policing of Human Rights Violations” ✔ Developed and maintained official website (www.shehri.org) using HTML5, CSS3 & Adobe Creative Suite. ✔ Illustrated & Designed Marketing Material (Brochures, Flyers, Ads, Email marketing)✔ Created and Promoted Social Media (Youtube, Facebook, and Twitter)

Included authenticating database in a joint exercise conducted by UNHCR and ARRC in collaboration with NADRA, Karachi, Pakistan.