Cree Walker Email & Phone Number

Columbus, Ohio Area

Managing a high volume pipeline while checking for loan accuracies so that files can be submitted toinvestors for purchase. Responsibilities included: 1) Verifying closed loan packages to meet investor guidelines if they do not meet theseguidelines 2) Communicating with settlement agents, brokers, and other counter-parties to obtain missinginformation and documentation for the closed loan package3) Ensuring loan packages are stacked and completed to the industry guidelines which requiresresearch in both underwriting and loan origination to ensure that the file met these guidelines

New Albany, Ohio

Managing a high volume of inbound and outbound calls pertaining to customerinquiries about their personal insurance policies.:1) Precluding account errors with subsequent policies by reviewing past and current insuranceclaims while contacting servicing providers to ensure negotiated rates for services areapplicable.2) Researching rates for services performed by providers and quoting clients the correct pricingfor both in and out of network services and rerouting incorrectly billed quotes for servicesperformed based on government regulated processes including but not limited to TheAffordable Care Act.

Westerville, Ohio

Managing a high incursion of in-bound calls pertaining to customer inquiries of current credit cardaccounts, either directly or through the appropriate channels.1) Preventing account closures and increasing prosperity between company and client relationsthrough negotiation and enforcement of scheduled migration campaigns, consistentlyachieving volume goals and staying compliant with the Regulation Z Act as well asdepartment practices and procedures.2) Opening the dispute process for clients with problem accounts, processing payments, andescalating complaints in order to enhance the customer experience.

I communicate directly with customers and agents to achieve an idea customer experience as well as coordinate with buyers, sellers, title companies, escorw agents and real estate agents to schedule loan closings. I review and ensure all rate locks, pricing fees and point objectives are accurate. I also review title insurance, flood, and tax certificates to ensure they meet Chase guidlines. I prepare and calculate debts and assets thoroughly before submission to underwriting, when applicable as well as obtain and review documents for acceptability against loan conditions . I preform all validation requirements on applicable loan files, when managing pipeline via daily pipeline reporting.

Westerville, Ohio

Successfully controlled and ran all assigned shifts and staff.1) Handled all currency in the store including cash drawers, the safe, and all deposits made.2) In control of POS systems for stock and inventory as well as for credit card machines. 3) Attended quarterly leadership conferences to educate the staff on how to communicate moreeffectively with customers and headed training procedures for hires

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Graduated Magna Cum Laude from Ohio Dominican University

Bachelor'S Degree, Journalism

Activities and Societies: Content Producer for Orbit Televsion, Reporter for the Black and Magenta, Content editor for Orbit Television