Brian Creona Email & Phone Number

Marietta, Ga, Us

Atlanta Metropolitan Area

Atlanta, Georgia, United States

My role focuses on strategically advancing the Zero Athena suite for email and document filing compliance. • New product feature development for the Athena compliance dashboard from ideation through design and development pipelines to initial rollout in 2022.• Collaborated with marketing and sales to solution presales work for baseline reporting from the Athena Compliance Dashboard to demonstrate the presales value propositions of the product line. • Conducted numerous client user and buyer persona interviews to validate and drive roadmap feature priorities. • Created strategic roadmap to advance market penetration, broaden client stakeholder appeal, and create business cases for adjacent/similar market opportunities. https://zerosystems.com/zero-athena/

Atlanta, Georgia, United States

My role was to manage client implementations of Zero Application Systems which includes managing and/or conducting project management, resource management, scope management, client engagement, implementation support and escalation. • Created a program of consistent improvement to increase the impact and effectiveness of the implementation team thus solidifying an organized project management driven approach to conduct client rollouts in a more predictable and timely manner while reducing project plan timelines by 30%.• Collaborated with the Chief Customer Officer to develop a multifaceted customer success program.• Support product development efforts with business use case documentation, as well as improve team knowledge of legal industry workflow and dataflow.• Managed internal security and infrastructure projects necessary to achieve SOC2 Compliance.

Greater Chicago Area

I manage Chapman's application architecture, methods, and capabilities to enable high performance across the firm. I work with Chapman's Chief Information Officer and other stakeholders to analyze and predict trends and develop long-range plans designed to maintain cost effectiveness and competitiveness; develop enterprise application strategy, service delivery standards, and procedures; and coordinate application organization, systems, and processes.• Manage and oversee packaged and custom application development, enterprise business systems and supporting engineering staff. Lead the team to adopt new techniques and practices for improved IT service management (ITSM) and implement software development life cycle (SDLC) frameworks for packaged applications as well as in house developed applications.• Improve Information Services integration with other business units to improve the efficiency and usability of existing systems and processes through projects including automating manual process through Enterprise Workflow tools, introducing automated PowerBI generated financial reports and working with third party vendors on fixes to critical issues.• Develop a back-office modernization roadmap for projects and improvements involving HR, Finance, Records, Marketing, and Conflicts departments.• Create and initiate a project portfolio to improve attorney facing technology including document management, remote access, meeting room booking, and financial report access.• Manage the internal development of Mac client and web-based applications to enhance user efficiency and experience in both time capture/reporting and document comparison functions. • Manage the migration of multiple systems from on premise data center resources to the Microsoft Azure (Servers, Databases and App Services)

Chicago

As the Application Development Manager, I am responsible for development and customization of the Firm’s applications. These responsibilities include the architecture, planning, implementation and maintenance of all desktops (virtual and physical), SQL, web/cloud solutions as well as internal productivity applications . I am also responsible for supervising the Applications team and coordinating outsourced services/service providers. I am the liaison between sponsors, users and IT personnel to: determine applications strategy; plan and manage projects; and facilitate issue resolution. Successes include:- Enterprise Search Portal development and rollout.- Windows 10/Office 2016 VDI development and rollout.- Enterprise workflow improvements to people and clients/matter governance with additional automation.- Modernization and migration of multiple business systems to cloud hosted vendors.- Modernization of malware products for better detection / remediation methodology.- Introduction of AI and KM based tools to reduce administrative overhead and automate repetitive tasks.

Chicago, Illinois

As the Global Electronic Filing Applications Manager, I maintain a dual role across both operations management and the business process development/project management for the Electronic Filing Platform which includes the firm’s document and email management systems, matter workspace management suite, ethical wall suite, and the evolving knowledge management tools and systems. In this role I manage a global team of experts to maintain professional system support and maintenance. The team is also positioned to interact with the business and develop new solutions and execute projects based on firm and practice needs for efficient interaction and secure collaboration.

Chicago, Illinois

My role is part architect/project technical lead, part operational team lead, part senior support engineer for all document management and enterprise search functions for Baker & McKenzie.* I function as the technical and process expert for eDocs DM, Recommind Enterprise Search, and INTAPP Integration Builder and Wall Builder applications. My DM team’s system responsibilities extend over 180 Document management servers, with more than 100 DM libraries in 70 locations, 10,000 client desktops with 70 different local system configurations. My Search team’s responsibilities include 4 search farms that index and replicate content from more than 15 different sources including DM, SharePoint, External specialty Websites, and internal database resources.* I am the team leader for the global DM support team (3 engineers and 2 administrators) and the global Recommind Enterprise Search support team (1 engineer and 1 administrator). In this role, I am responsible for the design of the application infrastructure as well as the maintenance, support, escalations of bugs and enhancement requests to the vendor, and the testing program to ensure which releases are appropriate to deploy to the global environment. * I am a technical project lead for document management and search, and regularly work with the legal business team, knowledge management team, and other special projects teams to design, document and implement solutions.

* Administered all Microsoft SQL servers across the enterprise with production application databases and front to back administration of Docs Open, DTE, Kronos, Webedit, ADP and several custom “in house” database solutions.* Acted as the primary technical contact to system business owners in HR and finance to support, maintain, and develop their database application systems.* Maintained indexes, database consistency, backups, data flow through DTS or other methods and performance monitoring and tuning.* Responsible for disaster recovery, management and application of server upgrades, patches, and hot fixes.* Common application tasks included user maintenance, managing upgrades, second level support to the help desk, and specialized system maintenance for each application.* Team responsibilities included system and process documentation, technical and project leadership, new system implementation planning, and coordination of quality assurance and process consistency across all enterprise business database application systems and solutions.

* Responsibilities included technical phone support of all aspects of proprietary software and web solutions including connectivity, use, installation, print support, firewall and proxy server configurations, and browser and operating system troubleshooting.* Internal internship with support engineering team awarded for superior technical ability.* While with Customer Environment Support Engineers, responsibilities centered on being the final line of technical support, and working with product developers.

Mini-Mba Certificate, Business Administration And Management, General

Education record