Creshanda Riley Email & Phone Number

* Complete intake screening which includes obtaining and documenting in the medical management system all require patient, provider, demographic and treatment information. * Effectively handle a variety of customer or provider requests/needs. Follow through to assure problem resolution.* Review past medical/claim history and document updates in the medical.

* Responsible for entering referrals into queue according to state guidelines.* Responsible for managing reports following specific guidelines for clients.* Interacted with Case Managers and to ensure precise satisfaction.* Edited reports for inconsistencies and correspondence on Insurance Claims.* Maintained accurate daily phone logs.* Successfully.

* Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.* Directs visitors by maintaining employee and department directories; giving instructions.* Maintains security by following procedures; monitoring logbook; issuing visitor badges.* Maintains telecommunication system by following manufacturer's.

* Responsible for following lesson plans from the teacher* Responsible for the care of the kids and ensuring their safety* Responsible for giving and collecting assignments* Responsible for ensuring kids safe return to parents at parent pick-up* Guest Teacher for the following grade levels: Pre-K through fifth grade, sixth grade, eighth grade, and ninth.

• Managed a caseload of 25-30 clients regularly
• Provided counseling services to individual clients and their families
• Counseling services consisted of families dealing with substance and alcohol abuse, child abuse, neglect, domestic violence, and social services.
• Developed case plans, Judicial Reviews, client based assessments and submitted within appointed deadlines
• Referred families to different community programs required of their case plan specifics.
• Testified in court weekly as a liaison for individual client

Masters Of Science, Public Service Leadership, Human Services

Bachelors Of Science, Psychology