Joseph Cress Email & Phone Number

Remote

• Solve erratic computer issues including both software and hardware
• Revise technical jargon into detailed, simple-to-follow, English instructions
• Organize and edit footage of various quality, currently totaling over 500 hours
• Perform detailed background checks and author formal reports of findings
• Manage and update website for client use and distribution of video work
• Assist customers with any issues experienced using the online service

Greater Seattle Area

- Continually expanded knowledge of REI products and services- Helped maintain visual standards and cleanliness within department- Stocked product from truck/warehouse to sales floor- Provided Flagship level customer service to REI members and guests- Communicated and cooperated efficiently with other staff and management

Bellevue, WA

- Assisted customers via HelpDesk to either regain access to their account or lock accounts that had been compromised- Validated tickets by comparing metadata to ensure account security- Discovered and reported a bug in the HelpDesk software that was deleting crucial information for certain tickets

Boone, NC

- Consolidate Real Estate data into Excel to create presentable results- Create HTML embedded newsletters used by multiple newspaper agencies- Photograph high quality pictures of the surrounding area for a vacation planner- Film and edit footage of local businesses for promotional spotlights- Assist customers via phone or in-person with tourism activities

- Catered events varying from 1000 people cookouts to 12 person formal dining affairs - Trained and worked with other employees at a variety of job placements- Served students during peak hours while maintaining a clean work area

- Maintained quality standards at one of the highest ranked Food Lions for customer service- Assisted customers in finding merchandise and offered suggestions- Sustained a strict work ethic and positive interpersonal relations- Organized and ran an efficient work area- Trained new employees on company policies and procedures