WHAT I DO: Simplify real estate transactions for sellers by providing comprehensive listing management, from initial consultation to final staging and contracted post-sale property updates. HOW I DO IT: Taking a detail-oriented and streamlined approach, I evaluate every property for sale as soon as contracts are signed. I am keenly aware of the industry and legal standards, and I regularly consult our clients and agents throughout the process to ensure total satisfaction with the end… Show more WHAT I DO: Simplify real estate transactions for sellers by providing comprehensive listing management, from initial consultation to final staging and contracted post-sale property updates. HOW I DO IT: Taking a detail-oriented and streamlined approach, I evaluate every property for sale as soon as contracts are signed. I am keenly aware of the industry and legal standards, and I regularly consult our clients and agents throughout the process to ensure total satisfaction with the end result.WHY IT WORKS: I have a strong network of expert contractors who execute requirements quickly and cost-efficiently. I personally oversee labor to ensure that everything is both up to code and high quality. The Rainmaker Real Estate team values attentiveness and communication, and I embody this throughout the listing management process. My ASHI certification, which I renew yearly, guarantees that I am up-to-date on both trends and code requirements.WHAT MAKES ME DIFFERENT: Your property will shine under my management. My main superpower is seeing details that no one else notices, and I’m a keen communicator who excels in making complex issues understandable. I’m dedicated to ensuring you get the absolute best service without adding unnecessary stress. Show less

About a year into my wife's real estate career, she came home one day and said "I think I have your next career." She was right.WHAT I DID: Identified important safety issues on over 4,000 properties, mainly to prepare them for real estate transactions. This was both an operational and client-facing role, in which I both conducted the inspections and communicated key findings to homeowners.WHY IT WORKED: My curiosity and drive for perfection contributed to my success as a home… Show more About a year into my wife's real estate career, she came home one day and said "I think I have your next career." She was right.WHAT I DID: Identified important safety issues on over 4,000 properties, mainly to prepare them for real estate transactions. This was both an operational and client-facing role, in which I both conducted the inspections and communicated key findings to homeowners.WHY IT WORKED: My curiosity and drive for perfection contributed to my success as a home inspector. I am interested in all things mechanical and design, and I have a passion for continuous learning. I am a strong communicator and driven to convey complex findings in a way that clients understand. This led me to achieve one of the highest initial ASHI test scores in the company’s history, and I was tapped as a new inspector trainer within the first year of working at HomeGuard. Show less

In 2011, I followed a longtime dream to become a business owner. For years I had been trying to figure out what I wanted it to be. While on vacation, I found myself standing in a candy store, and it occurred to me that the town I live in needed an old-time candy store. It was perfect, as I have always had a love for sweets and the memories that go with them. When I come across one of the classics I always enjoy the memory of slapping an Abba Zaba on the table to break it up into bite sized… Show more In 2011, I followed a longtime dream to become a business owner. For years I had been trying to figure out what I wanted it to be. While on vacation, I found myself standing in a candy store, and it occurred to me that the town I live in needed an old-time candy store. It was perfect, as I have always had a love for sweets and the memories that go with them. When I come across one of the classics I always enjoy the memory of slapping an Abba Zaba on the table to break it up into bite sized pieces of that creamy taffy and peanut butter, or trying not to clog up the powder filled tubes of Pixy Stix when pouring it on my tongue. I wanted to share those memories with the kids of today.I did some research and discovered that there has been a bit of a renaissance of the old-time candy shops. I put my years of business experience to work and created a business plan. I designed the store, created a budget, raised the money, and found the perfect location.Long story short, we just passed our 5 year anniversary and have gained so much understanding of the difficulties and pleasures of owning a business. It's been remarkable. Show less

Provide Grass Valley iTX (Automated Playout Platform) training for broadcast customers.

Abaqus is a Mobile Workforce Management company. In January 2013 the myGeoTracking product was just being launched. I was engaged to develop deployment and support processes to ensure a high level of Customer Satisfaction.Primary responsibilities:• Support the sales process with product demos and technical support.• Set up new trial and customer accounts and provide customer product training.• Call center support.• Provide product enhancement requirements and customer… Show more Abaqus is a Mobile Workforce Management company. In January 2013 the myGeoTracking product was just being launched. I was engaged to develop deployment and support processes to ensure a high level of Customer Satisfaction.Primary responsibilities:• Support the sales process with product demos and technical support.• Set up new trial and customer accounts and provide customer product training.• Call center support.• Provide product enhancement requirements and customer feedback.Achievements and Contributions:• Deployed CRM tool to track enhancement requests and bug tracking for the quickly growing customer base.• Created processes to guide support personel on how to use the CRM for enhancements and customer issues from open to closing of the ticket.• When I started the product was very new, so considerable time has been spent working with Product Marketing and Engineering to convey customer feedback, product improvement suggestions, reporting bugs, and providing real world QA testing. • Created a series of How-To videos to help customers with tips on product usage and troubleshooting.• The processes and tools that are now in place have made the product more customer friendly, drastically lowering the call times and volume. The result is measurable increase in customer satisfaction levels and obtaining new business through customer referrals. Show less

Mobixell Networks (purchased Adamind Inc) provides multimedia technology solutions to proprietary telecommunications platforms, system integrators, and mobile operators worldwide.I provided customer facing Support and Project Management for the MMSC Transcoding and Data Optimization products. Daily activities included:• TCP/IP trace analysis, editing and running scripts to monitor video optimization product effectiveness, and generate customer reports.• Develop MOP (method of… Show more Mobixell Networks (purchased Adamind Inc) provides multimedia technology solutions to proprietary telecommunications platforms, system integrators, and mobile operators worldwide.I provided customer facing Support and Project Management for the MMSC Transcoding and Data Optimization products. Daily activities included:• TCP/IP trace analysis, editing and running scripts to monitor video optimization product effectiveness, and generate customer reports.• Develop MOP (method of procedure) documentation to support new installations, customer expansions, and product updates.• Worked with development team in Israel to reproduce, diagnose, and resolve customer issues.• Fostered and maintained customer relationships to help maintain high customer satisfaction levels and market leading position. • Discussed product advancements with customers in order to identify new opportunities for sales at existing customers.• Acted as customer advocate, ensuring that a global company hears and understands the unique requirements of US carriers. • Provided testing support for US specific product releases and enhancements.Accomplishments and Contributions:• Designed, built, and maintained all aspects of local VMWare based support lab for customer product demos and testing.• Successfully planned, documented, deployed, and supported video optimization and wireless messaging products for multiple product lines in Tier 1 and 2 US Mobile network operators, such as Verizon, US Cellular, and Sprint, as well as a major South American operator. Show less

As a legacy product, ADC was the leading Broadcast Automation Product on the market, controlling the largest number of automated on-air channels. Harris was in the process of developing a next generation Automation and Media Management product. I was tasked with maintaining the existing product line, keeping customers happy and confident enough in the company so that they would remain with Harris as the new products came to market.Accomplishments and Contributions:• Organized weekly… Show more As a legacy product, ADC was the leading Broadcast Automation Product on the market, controlling the largest number of automated on-air channels. Harris was in the process of developing a next generation Automation and Media Management product. I was tasked with maintaining the existing product line, keeping customers happy and confident enough in the company so that they would remain with Harris as the new products came to market.Accomplishments and Contributions:• Organized weekly meetings with Sales, Customer Services, and Engineering team to determine which customer issues and enhancements would yield the most satisfaction across the customer base.• Held daily meetings with the Engineering Project team to review current activity and adjust priorities as needed.• Worked with world wide sales team to develop product positioning and messaging materials, as well as assist in customer calls and demos to help close deals.• Set and maintained product sales forecast and budgeting. • Frequently met with customers to share company vision and reassure that existing product will continue to be maintained and developed to meet the market needs. Show less

Accomplishments beyond daily customer call center activities:• Lead Process Improvement Team organized to provide improved customer satisfaction rating.• Implemented improved Premier Website for use as viable online resource for customer base. Improved and updated content and added access to current open Service Request status, as well as customer software and configuration file downloads. The project increased customer satisfaction and reduced the customer call volume.• Fostered… Show more Accomplishments beyond daily customer call center activities:• Lead Process Improvement Team organized to provide improved customer satisfaction rating.• Implemented improved Premier Website for use as viable online resource for customer base. Improved and updated content and added access to current open Service Request status, as well as customer software and configuration file downloads. The project increased customer satisfaction and reduced the customer call volume.• Fostered and maintained excellent support relationship with customers in a 22 State territory, including several Tier 1 Network operators such as PBS Network Operations, ABC Network, and HBO.• Assisted Engineering with interface protocol verification, feature testing, and regression testing.• Provided customer feedback to Product Management for new features and product direction. Show less

The charter for MP4Net was to promote, evangelize and create products for the emerging MPEG-4 multimedia format and delivery platform. As a Technical Sales Engineer my accomplishments and contributions included:• Gathered thousands of industry and customer contacts as coordinator of Marketing and Marcom for MP4Net tradeshows and demonstration activities.• Helped to establish a key relationship for future business opportunities by planning and executing successful trial of MPEG-4… Show more The charter for MP4Net was to promote, evangelize and create products for the emerging MPEG-4 multimedia format and delivery platform. As a Technical Sales Engineer my accomplishments and contributions included:• Gathered thousands of industry and customer contacts as coordinator of Marketing and Marcom for MP4Net tradeshows and demonstration activities.• Helped to establish a key relationship for future business opportunities by planning and executing successful trial of MPEG-4 streaming of audio and video to PDA client over Verizon CDMA2000 1xRTT 3G wireless network.• Documented and shared input gathered from tradeshow demos and customer trials with product management team.• Provided product definition and feature input, usability testing, and documentation review for all product lines.• Successfully managed Product Creation Process for multi-national development centers in France, Israel, and The Netherlands to deliver MPEG-4 Encoding and Server product release 6 months ahead of schedule. • Provided application integration and device evaluation for various platforms such as PCs, Pocket PCs, Cell Phones, Tablet PC’s, and Set Top Boxes. Show less

As part of a larger analog to digital (DTV) transition initiative by Philips, the Automation product was at the center of a full line of products enabling the coordination of many devices to distribute multiple on-air channels with little or no additional labor. The DTV transition happened to coincide with Y2K, which required many existing customers to replace outdated hardware. Most broadcast customers took these two events as an opportunity to start fresh and look at other vendors.As the… Show more As part of a larger analog to digital (DTV) transition initiative by Philips, the Automation product was at the center of a full line of products enabling the coordination of many devices to distribute multiple on-air channels with little or no additional labor. The DTV transition happened to coincide with Y2K, which required many existing customers to replace outdated hardware. Most broadcast customers took these two events as an opportunity to start fresh and look at other vendors.As the Marketing Manager, I was able to use my customer relationships and product knowledge to retain nearly all existing customers and convince many to add the full line of Philips DTV products.Accomplishments and Contributions:• Worked closely with the other product managers and reviewed customer RFQs to develop a plan ensure a cohesive product portfolio to meet the requirements of the industry.• Guided product development and marketing to fit in with Philips Broadcast portfolio to support emerging multichannel DTV initiatives.• Created new product launch plan, new user interface design, new product name/logo, and marketing campaign.• Increased Revenue from below $1M to over $3M. Show less

This role was created to fill a need in a small company, that was suffering from missed timelines and escalated installation costs. Frequently the installation team arrived on site find out that the customer expectations were different that what was delivered. Hardware would need to be shipped overnight and installers would have to stay longer than planned, increasing costs and delaying timelines. Customer satisfaction was poor, and company reputation was suffering. It was difficult to get… Show more This role was created to fill a need in a small company, that was suffering from missed timelines and escalated installation costs. Frequently the installation team arrived on site find out that the customer expectations were different that what was delivered. Hardware would need to be shipped overnight and installers would have to stay longer than planned, increasing costs and delaying timelines. Customer satisfaction was poor, and company reputation was suffering. It was difficult to get invoices paid due to unsatisfied customers.Significant Contributions:• I developed a series of processes for engaging with the customer during the sales process to clearly define and document the project, appropriately setting the expectations. The installation team would follow a check list with the customer to ensure the product was delivered as promised. Customer would be required to sign off on the project description before the sale was completed, then again at completion.• Managed DirecTV Broadcast Operations Center conversion of 200+ automated broadcast channels from videotape to video server, fully integrated and controlled by Philips Automation system. The project was completed and delivered on time and budget.• Managed complex multi-channel broadcast integration projects from RFQ to customer sign-off. Documenting customer requirements, coordinating with engineering development timelines to ensure delivery schedules were met on time and on budget.• Successfully planned and executed technical demonstration planning and booth logistics for all domestic and international tradeshow events for over five years.• All of the above contributions helped the product obtain an increased satisfaction rating and lower installation costs, resulting in the company being purchased by Philips Electronics. Show less

• Provided frontline helpdesk support, on-site system commissioning and product training for Broadcast Automation product for local and international customers. • Developed customer training guide for a comprehensive, full feature broadcast automation product that significantly improved customer satisfaction, leading to improved market perception and increased sales.

After internship as teleprompter operator I was hired as a Newscast Camera Operator, and quickly elevated through several other positions including Stage Manager and Audio Engineer. Senior positions held:• Weekend Technical Director for live Newscast and Post Production Editor.• Weekend Master Control Engineer two years.Contributions:• Minimized learning curve for new employees by creating training program and manual for incoming Engineers.• Created new unique digital… Show more After internship as teleprompter operator I was hired as a Newscast Camera Operator, and quickly elevated through several other positions including Stage Manager and Audio Engineer. Senior positions held:• Weekend Technical Director for live Newscast and Post Production Editor.• Weekend Master Control Engineer two years.Contributions:• Minimized learning curve for new employees by creating training program and manual for incoming Engineers.• Created new unique digital effects used during News, Sports, and Weather segments. Show less