Christopher Richner Jr Email & Phone Number

Mars, Pa, Us

Pittsburgh, Pennsylvania, United States

Orange County, California Area

Contribute to the assessment, design, configuration, integration and deployment of all Core UCapplications and systems and work closely with the senior Solution Architects and Product Managers.Anticipate and effectively mitigate problems; and consistently communicate to stakeholders aboutupdates on progress, relevant delays or issues.Complete required documentation in a variety of written and electronic formats according to companystandards such as time reporting for billing & payroll, work order progress & completion, time andmaterials for client SLAs, etc.Respond to emergency situations during or after hours for the purpose of resolving immediate clientconcerns and meet SLAs.

Maintained schedules of engineering teams, both in the office and out in the field.Adjusted scheduled based on requests from clients and internal teams.Inbound call routing, using professional and proactive customer service call control techniques.Answer customer questions and concerns regarding products, billing, and scheduling.Enter and maintain data and records in ConnectWise CRM.Received Customer Service Award for 2016 for providing exceptional customer service.

Supervision of the daily operations of the Front Desk Staff to maximize revenues and profits while attaining optimal guest satisfaction.Responding to guest’s needs, issues, and concerns, ensuring maximum levels of satisfaction and repeat business. Supervise Front Office staff to ensure completion of essential duties necessary for an efficient Front Desk operation.

Responsible for the sales, reporting, inventory and ordering, products, displays and personnel of the bakery department. Recognized on three separate occasions by the corporate office for increased department sales year over year, labor savings, and reducing shrink by overachieving store goals.Regularly met with company heads and store managers to develop methods and procedures to continue to increase sales, expand markets, and promote business.Kept track of Profit and Loss Reports, Sales Projections, and Goals; Reviewed inventory and sales records to prepare reports for management and budget departments; created product displays and targeted product placement throughout the store to increase sales; implemented a tracking method to identify underperforming product to reduce shrink. Estimated consumer demand and determine the types and amounts of goods to be sold.