Christina R. Email & Phone Number

Working as a consultant with Verus to Cisco as a Creative/Content Developer.

Photography, Design, Illustration, Marketing, Event Marketing and Lifestyle.

Atlanta, Ga

Working to develop and pilot new ways of working across the PL Operations organization by new engagement and development opportunities for staff to gain exposure and experience in new areas. This role is responsible for the design, development, and implementation of one or more, small to large sized project components with assistance and oversight of senior Project Management personnel.Creating project component estimates that include: • Cost • Resources • Time • TechnologyAlong with kick-off meetings, communication, project expectations and that all tools and resources are available to ensure projects are able to be completed effectively and efficiently. This role also involves work with sponsors, vendors and key client(s) by assisting senior Project Management personnel in working with Vendor Management to negotiate major contracts and external vendors.

Atlanta, Ga

Remotely supervising Insurance Service Professionals in Atlanta, GA; Worcester, MA and Howell, MI. Working from home 95% of the time I help manage a group of remote users and small group in office for the second shift. Travel is part of my job as well to be able to meet quarterly with the teams in other sites.Carrying over the duties as a Team Lead I continue to work on developing and executing coaching to help with motivating and driving success within our team to provide an excellent customer experience.Duties include: 1) Review calls for trends, ensuring teammate provides exceptional service and follows policies, procedures and regulatory compliance. Provide verbal and written feedback. 2) Create action plans based on uncovered strengths and opportunities discovered through observation and data.3) Met or exceeded KPIs such as AHT, consultative conversations, customer satisfaction surveys, internal quality monitoring and adherence through weekly development. 3) Utilize Workforce Management tools such as IEX and CMS to ensure schedule adherence of staff for daily phone coverage. 4) Maintain attendance and preparing weekly payroll input all staff’s adherence to schedule 5) Continue to work and develop the team to reach goals and expand goals by providing one-on-one coaching and side-by-side in the moment coaching sessions.

Atlanta, Ga

As part of the leadership team I work with ISP (Insurance Service Professionals) on the fundamentals of working in a call center environment. Developing and executing coaching to help with motivating and driving success within our team to provide an excellent customer experience. Duties included: 1) Remote Team Lead acting as Supervisor for Worcester Late Shift January 2017-April 2018.2) In-depth coaching sessions & in the moment feedback3) Team Lead on VA Project3) Training (New Hires/Employee Development)4) Assist agents and insureds with underwriting, processing, and billing inquiries and making the necessary changes to the policy as needed 5) Working as a Subject Matter Expert (SME)6) Escalation Handling7) Outbound calls8) Reconciling billing questions9) Providing coverage recommendations and selling additional coverage 10) Problem solving—understanding how to verify coverage and changes within new business and renewal policies

Atlanta, Ga

Insurance Service Professional—work as an Insurance ­Agent across all Personal Line states.1) Assist agents & insureds with underwriting, processing, & billing inquiries and making the necessary changes to the policy as needed.2) Outbound calls3) Reconciling billing questions4) Providing coverage recommendations and selling additional coverage5) Problem solving—understanding how to verify coverage & changes within new business and renewal policies.

Atlanta, Ga

I work as art director and contributing writer at La Gamine. I also designed the logo & website.http://cherchezlagamine.com/

M.I.S.S. is the premier women's online lifestyle magazine covering fashion, art, beauty, music and design. Highlighting the talents and achievements of women, while also covering events and products for ladies and issues concerning women. Many articles focus on the newest releases—weather it’s fashion, music, sneakers, art openings or technology M.I.S.S. is for fashion forward ladies.

M.I.S.S. is the premier women's online lifestyle magazine covering fashion, art, beauty, music and design. Highlighting the talents and achievements of women, while also covering events and products for ladies and issues concerning women. Many articles focus on the newest releases—weather it’s fashion, music, sneakers, art openings or technology M.I.S.S. is for fashion forward ladies.

Worked as a contributing writer to FRANK151.com In the past I worked as the Project Manager/Team Lead of the Minneapolis FRANK151 street team. I Managed the Minneapolis Blog, securing event sponsorship(s), and promoted the FRANK151 brand.

I work as a freelance Art Director for the up and coming BGF (Brown Girl Files) Magazine.

Peach Tree Accounting, Microsoft-Office, Excel, Publisher, Word, Program Database. Performed financial duties such as billing, data entry, ordering and maintaining supplies. Prepared new client folders, filing financial and personnel records.

Work as a team leader during Scion sponsored events. I also Market and promote Frank 151 sponsored events and the Scion monthly Metro Live series in Minneapolis.

Recruited, interviewed, trained, and diligently led team member participation, outperforming other established markets on multiple events. Focused marketing skills on young customers, keeping up with popular trends. Developed individual goals and motivated team members to achieve them. Selected locations for impact promotions successfully developing the Minneapolis market. Networked with influential promoters, club owners, retail accounts, DJ’s, publicists, college administrators, and college students

The Annual AIGA Minnesota Design Show highlights exceptional design work produced in the upper Midwest. As Chair, I held may responsibilities to include: -Coordinating all event details -Delegating and supervising tasks to subcommittees -Creating, updating, and enforcing time-lines and/schedules-Securing sponsorship and donations for show materials-Working with a Design firm designing and executing the print and web collateral for the show

Freelance photographer for Village Voice Media’s City Pages in the Minneapolis/St. Paul area; documenting performances and people out at various events. The images are then put up in a slideshow format on City Pages online content. www.citypages.com

Wrote online articles around music mainly hip-hop and hip-hop culture mixed in with pieces about art openings, art culture and other subcultures in the Minneapolis area. With the articles published many included event photography that I had taken to capture the ambiance of the events. I also contributed graphic art to the first online publication of URB.

Promoted in-store and out of store events with flyer design, advertisement design, hand-to-hand flyering in the community, and PR with local newspapers. Created and executed floor plans in anticipation of new merchandise, and Created new ideas for window displays and other displays throughout the store. The store is no longer open the owner decided to close the store in December 2005.

Maintained displays and developed new plans for future store events. Developed and executed a merchandising presentation on major floor moves. Handled elevated customer service complaints, worked as a sales associate, interacting with perspective and current clients / customers. Trained new employees on merchandising, general communication / sales skills, allowing them to become proficient in their duties quickly.

Post Baccalaureate, Graphic Design

Ba, Studio Arts-Photography

General