Cris Smith Email & Phone Number

Waxahachie, TX, US

Waxahachie, Texas

Work closely with Project Management Team, Engineering Support, Purchasing, Production Scheduling, Marketing Reps, VP Sales, Director of Design Services, and dealer network. Help facilitate Computer Management System. Provide 1st class customer service and support.

Waxahachie, Texas

Waxahachie, Texas

Waxahachie, TX

- Participates in developing new business opportunities.- Successfully contact leads to determine their auto/home/commercial insurance needs.- Exhibit a positive “can-do” attitude to allow customers to relate to and feel confident in my abilities.- Consult and interact with colleagues regarding various marketing ideas, past experiences and suggestions.

Grand Prairie, Texas

• Managed large client base developed over 15 years refining their product needs, product development ideas and problem issue resolution
• Coordinated with clients and CAD/CAM department with regard to their design needs and product intent
• Oversaw engineering and contact database information in Global Stencil’s Online Ordering System
• Scheduled and coordinated complete job workflow to establish and maintain deadlines
• Periodic research of competitor products, web presence and overall strategy for purpose of increased knowledge and sense of marketplace

Grand Prairie, TX

• Maintained full current and potential customer database for purposes of marketing and sales solicitation
• Planned, organized and implemented various marketing campaigns which increased customer base by 5%-10% annually
• Attended trade shows and setup and maintained show booth, communicated with visitors including both current and potential customers
• Executed extensive customer and potential customer sales calls, visits, and follow-up
• Worked hand in hand with sales reps to maintain continuity among potential and current customers

Waxahachie, TX

• Managed many of the largest corporate clients with regards to their courseware development needs including assisting in the instructional design phase
• Worked hand in hand with subject matter experts and instructional designers on various courseware issues
• Assisted the Custom Courseware Development Manager with day-to-day operations including conference calls, consultation, database entry, cost estimates, troubleshooting, instructional design, networking, and business.
• Managed team including project managers, graphic designers, developers, and quality assurance experts

Dallas, TX

• Managed multi-million dollar national insurance replacement program
• Discussed and promoted division and handled direct interactions with top insurance company executives
• Planned, implemented and coordinated custom designed insurance replacement program involving official Rolex jewelers and over 90 insurance companies nationwide
• Oversaw training and enforcing all policies and functions of insurance replacement program
• Presented all insurance replacement division financial decisions to top Rolex executives
• Created and handled monthly and quarterly reporting and vital statistics for insurance companies

Dallas, TX

• Handled direct one-on-one service transactions with Rolex clientele
• Participated in all aspects of general office duties including data entry, work monitoring, telephone customer service, invoicing, shipping scheduling, etc.
• Directly handled customer calls that had become escalated in nature
• Worked with analyzing and reporting service status among 1000’s of in-house jobs to meet process time constraints