Cris Anzai Email & Phone Number

Flowery Branch, Ga, Us

Greater Atlanta Area

As the scope of my role has evolved, my responsibility of leading our software development team, internal business systems, and information technology remains (see additional details under "Director of Development, Systems, and IT"), but has expanded to encompass all technology products. I'm not only responsible for managing and leading internal and external teams, but outcomes as well. In 2019 our company decided to embark on a digital transformation from a legacy ecommerce platform to a newer more adaptable platform. As part of my role I helped select a ecommerce platform and systems integrator as well as assisted in the ecommerce manager's 3rd party systems selection. I continue to lead the project management on the technology side -- ensuring that any software development or IT related tasks are completed.Other responsibilities include:• Communicating with the company on technology updates and security issues. Ensuring everyone meets IT security best practices. • Responsible for Technology and Software Development budgets and mainting positive revenue to expense ratios. • Acting as a business analyst to understand current and future needs of business units (collaborating and developing process efficiencies and software needs)• Understanding business needs and strategic goals to make foundational decisions on technology spend as well as a pathway to future technologies. • Hiring and managing external software developers and IT personnel

Greater Atlanta Area

As the director of Development, Systems, and IT I was responsible for leading our internal software development team, selecting and maintaining our internal business software systems, and overseeing our internal IT operations. • During my time as a the Director of Development, Systems, and IT we made several changes to our software development process including implementing elements of Scrum, such as Daily Huddles, Sprints, and Story points. I acted also as a facilitator and communications bridge between the software devlopment team and business unit leaders. • Some examples of internal business software systems included soft phone system selection and integration, collecting requirements and implementing external software that tracks customer packages, and transitioning/migrating our internal team communications platform from Slack to MS Teams. • In IT I was responsbile for communicating with and directing our external IT services provider on the best ways to run our business operationally and securely (as an ecommerce based business, this was of the upmost importance). During this time we developed internet connectivity redundancies (by having a failover system with secondary iinternet circut), replaced an aging firewall, upgrading computers, and aligned our IT systems to a path towards being fully cloud implemented (as opposed to being tethered to on prem equipment in a building).

Greater Atlanta Area

Before working as a Director of Development, Systems, and IT I managed several projects for CablesAndKits and I continued to manage additional projects outside of that role. These projects vary based on business need and entail collaborating with several business units outside of only internal technology. Some major examples of completed projects include:• Online chat selection and implementation. Our online chat program was created in the earlier part of the 2000s and in 2017 was up for a multi-year renewal. Because my first hand experience with the old chat system, I was tasked to find an alternative. Not only did I find an alternative that was cloud based, it was also much more cost efficient, saving the company thousands in future recurring costs. • Sales engagement platform selection and CRM replacement. Our Sales Team did not have a sales engagement platform pre-2018 and I was tasked to find one due to my familiarity of the sales process. I interviewed and demoed three potential candidates and selected one that met our needs as well as saved us over $17,000 per year, because it came with a CRM as an added bonus. I was not only responsible for selecting these platforms, but also worked to create foundational processes in the Sales engagement platform and executed a smooth data migration from our old CRM to the new one. • Our company made an acquistion of another small ecommerce business and I was repsonsible for the technology transition which included technical systems (phones, email clients, computers), and ensuring software was developed to integrate some of the new processes the new company brought over. We made this transition in four months and I served in a training and troubleshooting capacity as the newly acquired employees had to learn our systems and processes.

Greater Atlanta Area

As a customer support team member at CablesAndKits I solved customer's issues and supported them with outstanding customer service. Daily tasks included, but not limited to answering inbound customer phone calls and chats, responding to emails, and managing orders. As a customer support team member, I was on the front lines of the business and saw opportunities for streamling processes to help our internal team as well as our customers. One of the primary roles of my job was to be an advocate for the customer - escalating issues and informing leadership of improvement opportunities.

Lawrenceville, Georgia

In the past I ran a product and portrait photography business, but due to limited time I've scaled back those efforts and take photographs as a hobby. • http://crisanzai.com/portfolio/• https://500px.com/crisanzai

Greater Atlanta Area

On November 2017, I'm sad to announce that Faithfulforevermore Photography will be closing its doors. Photography services will still be available under Cris Anzai Photography.Based in Northeast Metro Atlanta, Faithful Forevermore Photography specializes in Family and Couples Portraiture, Event, and Wedding Photography. We primarily service, but are not limited to, Gwinnett, Hall, North Fulton, and Forsyth Counties.

Greater Atlanta Area

As a contributing editor I have created both written and video content for the Photigy team as well as edited and proofread upcoming articles. I also researched and interviewed up and coming photographers to showcase their work.

Buford, Ga

During my time as a digital media specialist I created a Photography department from the ground up including acquiring and assembling necessary product photography equipment with a minimal budget as well as creating a workflow by collaborating with warehouse and front end staff. I also recorded corporate events and worked with the CK marketing department on sales campaigns and social media campaigns and was responsible for managing over 10,000 + product images. I also worked with a content delivery network to ensure that images were displaying correctly on several e-commerce channels.

Activities included customer service, upselling and cross selling on phone, chats, and email as well as order processing and outbound sales prospecting. In this role I learned a lot about networking and IT infrastructure products as well as how to talk to our customer base.