Oversaw project to upgrade A/V system and installation of new SaaS software for recording of exams from start to finishManage team of 5 simulation technicians, balancing workload and ensuring skills are kept up to date• Use Microsoft PowerApps and Sharepoint to build apps to assist with day-to-day Simulation Center operationsAnalyze data from reports and communicate with stakeholders to determine trends and where to focus attention

Managed team of 4 call center technicians, ensuring customer needs were metAnalyzed data in Salesforce and Zendesk to provide information to management about support operations, and recommend improvements to processes or hardware installationsUsed Agile methodology to work with product development to perform root cause analyses and document issues in JIRA

Provided reports to Department of Energy about fleet operations and sustainabilitySupervised 8 workers including mailroom personnelOversaw software and hardware solutions and managed integration of fleet maintenance, telematics, fueling, and other applications used by other department sections, including Veeder Root productsManaged project involving transferring from vehicle ownership to leasing, which involved the replacement of 70% of all vehicles and creating new policies and proceduresProvided support for and integrated various applications including Event Management, Fleet management software, mailroom distribution, housing reservations, conference support, and fueling informationAnalyzed data and suggested process improvements and IT software upgrades to improve efficiency