Cris Donze

Cris Donze Email and Phone Number

Insights Specialist @ KCM Group
Amsterdam, NH, NL
Cris Donze's Location
The Randstad, Netherlands, Netherlands
About Cris Donze

Customer interaction and employee engagement (research) professional with 25 years experience in (international) market research. Founding father of "Klantvriendelijkste Bedrijf van Nederland".Areas of expertise:- development, execution and reporting of customer experience and employee engagement research programs that really contribute to better business performance;- management of complex, international and/or multidisciplinary research programs;- moderation of workshops to commit all relevant stakeholders to act upon the program's results; - perform Customer and/or HR analytics to link results to the bottom line.

Cris Donze's Current Company Details
KCM Group

Kcm Group

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Insights Specialist
Amsterdam, NH, NL
Website:
kcmgroup.eu
Employees:
25
Cris Donze Work Experience Details
  • Kcm Group
    Insights Specialist
    Kcm Group
    Amsterdam, Nh, Nl
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  • Kcm Group
    Research & Analysis Specialist
    Kcm Group Jan 2021 - Present
    Loosdrecht, Noord-Holland, Nederland
    View
  • Stichting Kirc
    Manager
    Stichting Kirc May 2017 - Present
    Nieuwegein
    Het Klantinteractie Research Centrum (KIRC) is een stichting die als doel heeft het optimaliseren van klantenservice en klantinteractie in Nederland en daarbuiten. Hiertoe verricht de stichting zelfstandig onderzoek en verzamelt wereldwijd kennis over in de klantinteractie branche. De aldus verkregen kennis en inzichten worden beschikbaar gesteld aan belangstellenden, zoals contact center managers, marketing professionals, studenten of leveranciers van oplossingen in klantinteractie- en customer service.
    View
  • Medeklanten
    Eigenaar
    Medeklanten Dec 2015 - Present
    Amersfoort
    Customer Experience en medewerker engagement onderzoek en consultancyProject management en -uitvoeringMarketing Intelligence en analyse
  • Beeckestijn Business School
    Lecturer Customer Intelligence
    Beeckestijn Business School Jan 2013 - Jan 2020
    Leusden
    Customer Satisfaction, Loyalty and Net Promoter ScorePredictive Modelling and Forecasting
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  • Stichting Kirc
    Projectmanager Top 30 Contact Centers
    Stichting Kirc Apr 2016 - Jan 2017
    Nieuwegein
  • Service Check
    Research Manager
    Service Check Jan 2013 - Dec 2015
    Laren
    Linking customer experience and employee engagement to customer valueDevelopment and execution of customer experience and employee engagement research programs
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  • Onvz
    Marketing Intelligence Manager A.I.
    Onvz Jul 2012 - Mar 2013
    Houten
    Market Research development and executionCustomer and market data analysis
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  • Klantkenners
    Founding Partner
    Klantkenners Jan 2012 - Aug 2012
    Amersfoort
    Quantitative Research with a focus on retail
  • Marketresponse Nederland Bv
    Customer Management Research & Consultancy Expert
    Marketresponse Nederland Bv Sep 2007 - Jan 2012
    Leusden
    Development of (multi-client) research propositions; Complex customer satisfaction research project management for clients in various branches (finance, retail, telecom, utilities, public services);Propagation of expertise through publications, lectures at conferences and presentations to senior management.
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  • Marketresponse Nederland Bv
    Account Team Manager
    Marketresponse Nederland Bv Jan 2006 - Aug 2007
    Leusden
    Sales and account management for key accountsTeam leader, coaching and supervisionMember of commercial management team
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  • Marketresponse Nederland Bv
    Senior Projectmanager / Team Leader
    Marketresponse Nederland Bv Feb 2000 - Dec 2005
    Leusden
    Execution, reporting and presentation of customer and employee satisfaction surveys;Moderation and facilitation of qualitative research;Tteam leader, coaching and supervision of research team (5 persons).
  • Hepworth
    Senior Consultant
    Hepworth Nov 1997 - Jan 2000
    Amersfoort
    Initiating loyalty research at starting organizationDevelopment and execution of customer satisfaction and employee motivation research
  • Interview Nederland Bv
    Sr. Project Manager
    Interview Nederland Bv Sep 1990 - Oct 1997
    Amsterdam Area, Netherlands
    Questionnaire ProgrammingData Processing
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Cris Donze Education Details

Frequently Asked Questions about Cris Donze

What company does Cris Donze work for?

Cris Donze works for Kcm Group

What is Cris Donze's role at the current company?

Cris Donze's current role is Insights Specialist.

What schools did Cris Donze attend?

Cris Donze attended Wageningen Universiteit En Researchcentrum.

Who are Cris Donze's colleagues?

Cris Donze's colleagues are Thomas Hoogeboom, Colleen Van De Pol, Stef Van Dieren, Gloria Bandi, Camila Bernadete, Edwin Van Wijk, Suenya Mota De Sena.

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