Tony J. Crisostomo Email & Phone Number

Jacksonville, Florida, United States

North Chelmsford, Massachusetts

Middleton, Massachusetts

Maintain 90+ Micro Markets and Their Product Catalogs/Planograms - Manage drivers across eight Micro Market routes throughout north eastern MA and all of NH. - Market types include 365 Retail Markets, Vendors Exchange, Avanti, & Company Kitchen - Troubleshoot and work with client side IT personnel to ensure kiosks get back online when connectivity issues occur. - Merchandise Micro Markets using sales/spoilage data. - Communicate with end users/customers to resolve issues and provide training/guidance. - Physically service individual markets and full routes as business needs demand.Install/Setup Markets for New Clients - Prepare kiosks and setup for integration with VendMAX for new clients - Setup coolers and freezers to meet the space/height needs of the products that will be stocked - Work with a team to physically setup and install markets onsite in a timely, efficient, and clean manner.

Middleton, Ma

- Analyzed sales/spoilage numbers to make data driven decisions on product changes, par levels, and service schedule adjustments for vending machines and Micro Markets. - Provided support to Managers and Drivers when product changes required new labels, spiral or divider changes, and/or price adjustments. - Reviewed DEX data when DEX issues were reported by drivers and forwarded to technicians when physical adjustments/repairs were required. - Maintained a daily log of operations employees assignments to create transparency across departments and streamline communications. - Provided regular and on-demand reports to Management Team

Middleton, Massachusetts

Support vending routes as directed by the Vending Route Managers. - Located, DEX'd, filled, cleaned, and inventory vending machines as need. - Regularly worked with Snack, Beverage, and coffee vending machines. - Performed price increases at the machine level as directed. - Adjusted par levels and made product changes on the fly to mitigate spoilage and increase sales.

Middleton, Massachusetts

Service Vending locations daily as scheduled by the route manager according to standards set by A&B Vending.

Middleton, Massachusetts

Service Vending locations daily as scheduled by the route manager according to standards set by A&B Vending.Company was purchased by A&B Vending Co.

Danvers

Newton, Ma

Monitored recorded phone call interactions between Customer Service Agents and customers• Regularly Scored agent's performance based on client expectations and guidelines• Built a weighted scoring method and a scoring sheet used across several call centers within PlumChoice to consistently measure agent performance during customer interactions.• Participated in live client facing group scoring sessions with high touch clients to demonstrate consistent performance scoring of Agents with the clients customers.

• Responded to calls from customers and business partners in a fast paced and rapidly changing inbound call center environment.• Provided sales and support for a high profile, high touch client.• Followed appropriate procedures and guidelines to effectively convey the value of services, process refunds and work efficiently within a multiple system environment.

• Designed, developed, and delivered new hire training for a start – up, new high profile client.• Trained newly hired sales agents on products, administrative systems, and soft skills. • Performed needs assessment to improve the program as necessary.• Acted as a mentor to the newly hired sales agents.

• Scheduled home theater installation appointments.• Managed escalated issues and worked with other Elite agents to improve processes in workflow.

• Assisted in home appointments for computer and home theaters installations.• Helped customers navigate various departments for a high profile business partner.• Acted as a liaison between customers, business partners and third party vendors.

• Assisted customers in navigating the company website• Posted customer homes for sale, assisted with real estate questions• Advised customers on the benefits of advertising through ISoldMyHouse.com newspaper, magazine, and TV advertisements.

• Consulted with pre-qualified borrowers in order to updated their profiles for the company database and produced new printable and pc based forms for employee use.

• Placed phone, mail, and internet orders along with handling returns, exchanges, and customer issues.• Worked as part of an ecommerce team that specialized in assisting customers with internet based orders.