Supervises the mission planning cell program and personnel, ensuring all requirements are met to meet customers’ needs and administrative functions are performed for personnel. Manages and oversees the operational training infrastructure (5 internal networks) to ensure up to date information is being passed and security is maintained appropriately. Maintains the leading edge of technology fitted for total force compatibility. Advises management and lead officials on program performance and way forward. Exercises equity among team performance standards and direction. Allocates resources for multi-million dollar contract, by proving technical and programmatic guidance and direction to military and contract employees. Initiates and plans actions to obtain resources and manpower for completion of project. Defines goals and strategic vision for the long-term effectiveness of the program. Applies cost effective measures and reviews of contracts, evaluates contract performance and effectiveness against mission accomplishment (schedules, budget, quality, compliance, and technical reviews).

Managed ACT Aspire program personnel working the technology and testing platform. Analyzed and identified significant factors and limitations of the product, while developing and implementing solutions and corrective actions. Defined the scope and requirements to maintain standards of the testing platform. Reviewed state level customer contracts for determination of business rules that implicated the effectiveness of the program. Reviewed contracts for scope of work changes/creep throughout the project lifecycle, including developing policies, regulations, and procedures for the requests. Ensured logistical requirements for proctoring the assessment were met for both online and paper exams. Supervisor and resource utilization leader of project coordinators; hired, dismissed, and retained temporary personnel using human resources policies and laws. Created and analyzed reports to determine financial and customer impact to product revenue. Resolved customer service schedules and quality control issues to ensure customer satisfaction aligned with business plan. Collaborated with the functional teams to eliminate ineffective procedures by identifying quality measures and presenting metrics quarterly. Conducted quality reviews, using analytical and investigative techniques, of online tests in the TestNav Quality Check environment while product performed, documenting a variety of quality checks. Master scheduler; tracked status of project throughout lifecycle of assessment ensuring quality management and reporting deadlines were met using Microsoft Project. Prepared and developed reports for statistics of project and budget. Created and updated manuals for customer use and knowledge management.