Crissy Watkins Email & Phone Number

San Luis Obispo, CA, US

Increased payments volume from $33 million to $88 million Implemented customer financing, granting $22 million in loans to our clientsExpanded the payments team by 20%Streamlined the risk process and enhanced tooling to enhance the dispute win rate

Successfully grew payments volume from $13 million to $33 millionAchieved a 40% increase in payments attach rateEstablished a robust payments team, comprising professionals in risk management, customer support, and salesThoroughly documented all internal processes for enhanced clarity and efficiency

California, United States

Responsible for the full lifecycle of MINDBODY's top 100 customers as their needs relate to payments. Some responsibilities include: Quarterly business reviews, rate analytics, customized reporting, custom training for our top customers and their franchisees, presentations, increased adoption, ownership transfers and de-escalation.

Responsible for increased revenue to the Mindbody payments portfolio. Responsibilities include, relationship building, captured and uncaptured volume behavior analytics, software training, rates negoations, industry expertise training and presentations.

San Luis Obispo, California Area

I was hired to create a position that would increase adoption of Mindbody's merchant account processing. Through analyzing client behaviors I was able to create a system of customized payments industry training, software training and rate reviews that drove our clients to use our merchant processing. This system was responsible for a 14% increase in.

Avila Beach, CA

Responsible for a portfolio of Network Media websites. Responsibilities include, content creation, managemnt of a team of writers, content management, design and special projects.

• Managed sales for all natural food stores along the north coast as well as the central valley
• Organized events and presentations for 72 lines
• Successfully promoted thousands of products to a diverse clientele
• Merchandised all lines to be prominent and successful

• Created and executed advertising plans
• Surveyed customer satisfaction
• Stayed in contact with customers after their transaction in order to build long lasting business client relationships
• Utilized graphic design for advertisements