Cristal Quezada Email & Phone Number

As the Manager of Program Operations at The Community Group, I provided day-to-day management support for CKP programs and staff. I supervised and coached a team of 10 Enrichment Site Coordinators, conducted staff meetings, and provided one-on-one monthly check-ins. Additionally, I led EEC compliance-related training and oversaw ongoing professional development for Site Coordinators. I worked with program administrators and LPS, CDCPS, and MPS school administration, site-based staff, parents, and community partners to set goals and objectives to ensure quality service. With 10 program sites, I created and maintained systems to track and execute upon 21st Century grant and EEC licensing requirements, conducted site observations to ensure compliance and guided Site Coordinators to develop efficient systems. I ensured completion of all required reporting, billing, and record-keeping for school-age enrichment programs, and oversaw the coordination of field trips and transportation.

As the Manager of Training & Compliance, I worked closely with the Director of School Enrichment and program staff to set goals and objectives that ensured the quality of service and developed outreach to support positive parent relationships. I maintained compliance with all licensing regulations and stayed up to date on COVID regulations and protocols for staff and children.One of my key responsibilities was to ensure that all staff were trained on school lockdown, fire, emergency, and other procedures, collaborating with school administrators as needed. I also ensured that injury and incident reports were completed accurately and on time and trained staff on field trip procedures and safety protocols.To maintain compliance with 21st Century grant and EEC licensing requirements across all program sites, I created and/or maintained systems to track and execute them. I conducted daily site observations to ensure compliance and helped Site Coordinators develop efficient systems for maintaining compliance.Additionally, I ensured the completion of all required reporting, billing, and record-keeping for school-age enrichment programs, including staff and child files. I led EEC compliance-related training for Site Coordinators and Group Leaders and served as a liaison to the CDC training department, scheduling ongoing professional development for all site-based staff.Overall, my role as Manager of Training & Compliance involved ensuring the safety and well-being of staff and children while maintaining compliance with all necessary regulations and requirements. My ability to coordinate with different stakeholders and develop efficient systems for compliance demonstrates my strong organizational and analytical skills.

As the Special Projects Manager at The Community Group (TCG), I collaborated with the Assistant Director and Director of Enrichment Programs to oversee the maintenance of high-quality programming and effective operations at ten school-age enrichment program sites. Collaborating closely with site-based directors and coordinators, I conducted site visits to ensure compliance with federal and state grant deliverables and maintained all data and operational systems to execute grant requirements. Through generating reports and presentations, I was able to detail federal and state quantitative and qualitative outputs and leverage data to inform ongoing program objectives.My work also included monitoring student enrollment across programs, measuring attendance, meal counts, and DCF cases. I helped coordinate operations and logistics across multiple sites, including student registration, parent and staff orientations, and family engagement initiatives. In addition, I drafted the program newsletter and bilingual communication materials for internal staff members, external partners, students, and their families.During my time at TCG, I also oversaw the Wetherbee program at the beginning of 2020 as Interim Site Director and served as the Academic Coordinator during the summer of 2020 which underscores my ability to manage and lead programs effectively.

United States

Cristal Consulting Solutions is dedicated to empowering small businesses and startups with targeted, impactful marketing and consulting services. Specializing in search marketing and strategic business growth, we offer a comprehensive range of services designed to elevate our clients’ digital presence and operational success.Our expertise includes social media consulting, where we provide tailored social media strategies, content management, and ongoing support to strengthen online branding and audience engagement. In addition to social media, we offer website promotion, online advertising, and search engine optimization (SEO) techniques, helping clients improve their visibility and positioning on search engines to reach new audiences.We also support our clients through a range of professional services, including grant writing, resume development, and guidance on salary negotiation—empowering individuals and businesses to achieve their goals with confidence. From crafting a compelling brand story to implementing effective marketing campaigns, Cristal Consulting Solutions is committed to driving results.Our diverse client base spans industries such as real estate offices, property management companies, law firms, fitness centers, beauty salons, financial literacy podcasts, and third-party equipment suppliers with major contracts (similar to Xfinity contractors). We also support IT solutions companies, cleaning services, real estate professionals, and political campaigns—providing each client with a customized approach that suits their unique needs and industry standards.At Cristal Consulting Solutions, we pride ourselves on offering flexible, high-quality services that meet the dynamic needs of today’s small businesses and startups. Our goal is to be more than just a service provider; we strive to be a trusted partner in every client’s journey toward growth and success.

As a Business Development Consultant at Cure Fitness LLC, a company that offers online and personal training services, I worked closely with the CEO to identify areas of opportunity for business growth and improvement. My primary role was to develop and implement a strategic plan that would enhance customer growth, experience, and retention while driving revenue. I worked with the CEO to organize financials, track client and partner information, and create systems to manage equipment inventory and expenses. This helped us to budget effectively and maintain a steady income. Additionally, I collaborated with the CEO to develop membership packages and set prices, maintain a client schedule, and coordinate with personal trainers.

As a Social Media Strategist for Cure Fitness LLC, I collaborated with the CEO to create and implement a comprehensive social media strategy that supported the company's objectives and core values. I conducted research to identify the target audience and their preferences, ensuring that social media content was engaging, relevant, and valuable. I set measurable goals for social media performance and developed metrics to track progress, regularly reporting to the CEO on key insights and outcomes. Led weekly meetings with the CEO to discuss strategy, performance, and upcoming initiatives, contributing to a culture of transparency and collaboration. In addition, I stayed up-to-date on industry trends and best practices, incorporating new ideas and innovations into social media strategy to keep the company ahead of the competition. I also helped to develop and execute marketing campaigns and collaborate with other small businesses to offer clients a wide variety of services, including raffles via social media. Overall, I served as a Strategic Advisor to the CEO, helping him to set measurable goals for the company regarding client growth, revenue, and customer satisfaction.One of my notable achievements was working closely with the CEO to create a comprehensive guide for beginners to improve their physique through workouts, healthy eating, and positive thinking. This guide, titled "The Mental Guide to Fitness and Reaching Your Goals," provides step-by-step guidance for clients to achieve their fitness goals and maintain a healthy lifestyle. I collaborated with the CEO on developing the guide's content and structure, ensuring it aligned with the company's values and goals. The guide has since become a valuable resource for Cure Fitness LLC's clients and has helped to establish the company as a trusted authority in the fitness industry.

As the Marketing Director of Tell Us Why, a podcast show committed to promoting financial freedom, I was instrumental in building and maintaining the brand's robust online presence. My primary focus was to oversee all social media platforms, curating compelling content and strategizing optimal posting times, while also actively engaging with our rapidly expanding online community.In collaboration with the Executive Producer, I worked diligently to secure high-profile guests for the show, reaching out to potential partners and pitching them on the value of participating in Tell Us Why. Through targeted outreach and effective relationship-building, we were able to attract a diverse range of real estate investors, authors, and entrepreneurs, each with unique insights on achieving financial freedom.To ensure Tell Us Why's social media presence was a roaring success, I held weekly meetings with the two founders and co-host of the show, as well as the Executive Producer. In these meetings, we analyzed our progress, set goals, and crafted compelling content that resonated with our audience, driving traffic and engagement to our social media platforms.

As a Special Event Coordinator and Recruiter, I expertly devised and executed in-person and social media engagement strategies to elevate the company's brand reputation through fruitful stakeholder collaborations. My exceptional skills in organizing informative sessions for first-time homebuyers in the Merrimack Valley truly set the standard for excellence. Additionally, I was responsible for identifying and recruiting top-notch talent and partners to meet the organization's diverse requirements.

United States

In my role as an Executive Manager at Matias Realty, I had the privilege of reporting directly to the CEO of the company. My chief responsibilities included managing the daily operations of both residential and commercial real estate, along with overseeing the property management arm of the business. Working alongside a high-performing team of seven professionals, I spearheaded financial management activities and supported staff recruitment and training initiatives. Moreover, I was tasked with managing client files and liaising with all stakeholders involved in real estate transactions to ensure seamless timelines and steady progress of sales, adhering closely to purchase agreements. My unwavering commitment to excellence enabled me to deliver exceptional results and exceed expectations at every turn.

As the Business Development Consultant & Social Media Content Creator for Successful Ventures Group, a company that specializes in providing a personalized ordering experience for residential and commercial services, I played a critical role in the company's growth and success. Working closely with the CEO, I identified business weaknesses and challenges and developed solutions to enhance the customer experience and drive revenue.In my capacity as Social Media Content Creator, I curated engaging content and developed a cohesive social media strategy that aligned with our company's goals and values. I identified our target audience, set measurable goals, and held weekly meetings with my client to keep them informed of our progress. I was responsible for creating all social media content and posts, while actively engaging with our followers online.My expertise in social media marketing and business development enabled me to develop systems to track clients and partners, create email templates and campaigns, and ultimately drive revenue growth for the company. Through my strategic approach, Successful Ventures Group solidified its position as a leader in the industry and achieved its mission of changing the way clients experience Xfinity.

At LPS – James F. Hennessey School in Lawrence, MA, I was responsible for providing consistent and high-quality education to students in k-2nd grade. I worked closely with the teacher to uphold the curriculum and planned my lessons to ensure optimal learning for the students. Additionally, I actively promoted cultural awareness in the classroom and modified my teaching practices to cater to the diverse student demographics, fostering a safe and inclusive learning environment.As part of my role, I developed comprehensive lesson plans, regularly evaluated students’ coursework and data, assigned grades, tracked progress toward IEP goals, and created an ongoing classroom curriculum that was aligned with the school's objectives. I also took the lead in engaging students and their families by organizing various events and activities that effectively provided family support services and supported individual students’ academic needs. My efforts in creating an inclusive and welcoming learning environment enabled students to thrive and succeed academically, while also building strong relationships with their peers and teachers.

Lawrence, Massachusetts

Lawrence, Massachusetts

As a Clerical Aid at Inspectional Services for the City of Lawrence, MA in 2018, I played a vital role in ensuring the safety and compliance of local businesses after the Merrimack Valley Gas Explosions. I worked closely with food inspectors to conduct bilingual visits to various establishments and ensure they complied with state food safety regulations. In addition, I assessed gas permit applications and conducted site visits with gas inspectors to evaluate the gas function and ensure compliance with regulations. I also helped businesses access additional support when needed. One of my notable achievements was transitioning the city of Andover's paper system into a digital database by generating reports and entering data for gas and plumbing inspection reports. This improved the accuracy and efficiency of the system and reduced paper usage. My work demonstrated my ability to navigate complex regulations and procedures and communicate effectively with stakeholders in both English and Spanish. Overall, my role as a Clerical Aid at Inspectional Services contributed to the safety and well-being of the community, and I took great pride in being a part of that effort.

As a Bilingual Field Organizer and Community Outreach Coordinator for Juana Matias for Congress Campaign from June to September 2018, I played a critical role in the success of the campaign. I worked closely with the campaign team to identify, recruit, and train over 100 volunteers in the Third Congressional District. I supervised volunteers and provided ongoing support and guidance as they engaged in grassroots efforts, including text/phone banking, visibility events, canvassing, and Get Out The Vote (GOTV) initiatives. Additionally, I managed campaign data using VoteBuilder, ensuring that voter registration forms and absentee ballots were filed correctly and on time. I also collaborated with consultants on bilingual electoral strategy, messaging, paid communications, social media outreach, and campaign field operations.As the Community Outreach Coordinator, I organized meet & greet activities with elderly housing units in Lawrence, providing an opportunity for constituents to engage with the candidate and learn about her platform. Through my hard work and dedication, I helped to ensure that Juana Matias for Congress had a strong grassroots campaign that resonated with constituents in the Third Congressional District.

Dartmouth, Massachusetts

As a STEM & Literacy tutor for America Reads* America Counts, a federally funded program that provides college students with the opportunity to tutor preschool and elementary school-aged children in reading and math, I had the privilege of working with students from Elizabeth Carter Brooks Elementary School in New Bedford, Sgt. William Carney Memorial Academy Elementary School in New Bedford, and Fall River YMCA. My primary role was to help students who come from low-income communities improve their math and literacy skills. As a tutor, I served as a positive role model, providing encouragement and support to help students build confidence in their abilities. I developed lesson plans that were tailored to the individual needs of each student, providing one-on-one instruction that helped them to overcome academic challenges and succeed in their studies. My work with America Reads* America Counts was incredibly rewarding, as I was able to make a meaningful difference in the lives of students who faced significant obstacles to academic success.

Lawrence, Massachusetts

As an On-call Substitute Teacher at Greater Lawrence Community Action Council Inc (GLCAC) for their Child Care Center, I played a crucial role in maintaining the continuity of education in the absence of the lead teacher. I followed the lesson plans and classroom routine set by the teacher and ensured that the students continued to learn and grow. Additionally, I assisted the lead teacher when they were present, providing support in various classroom activities.I also helped to create lessons, activities, and experiences that supported the academic and developmental growth of the students in various subjects such as Social-emotional, Physical, Language, Cognitive, Literacy, Mathematics, Science & Technology, Social Studies, and Arts. My contributions ensured that the children in the GLCAC Child Care Center received a well-rounded education that fostered their growth in various areas.

Boston, Massachusetts, United States

As an Environmental Campaign Canvasser with Environment Massachusetts in May 2017, I played a pivotal role in driving public awareness campaigns for environmental issues and rallied signatures and donations for campaign petitions in diverse communities across Massachusetts. My work involved educating constituents on the significance of protecting the environment, and I employed door-to-door canvassing to spread awareness and provide educational campaign literature. By building understanding and public support for local, state, and federal policies, I contributed to advancing the organization's mission of promoting environmental justice through clean air, water, public lands, and renewable energy.

As a Clerical Aid in the City Government Office in Lawrence, MA from June 2014 to September 2014, I provided administrative and clerical support to the City Clerk. I assisted public officials, department staff, external partners, and constituents with various public records and permit requests, including birth, marriage, death, zoning, and election records requests, as well as issuing business, alcohol, food, and animal permits. My exceptional attention to detail and accuracy helped ensure the timely processing and approval of all requests.In addition, I played a key role in managing the day-to-day operations of the department. I implemented new systems and procedures to streamline workflows, resulting in increased efficiency and productivity. My excellent communication and interpersonal skills helped foster positive relationships with both internal and external stakeholders, contributing to a collaborative and harmonious work environment. Overall, my contributions as a Clerical Aid helped ensure the smooth functioning of the City Government Office, enabling it to serve the needs of the community effectively.

Lawrence, Massachusetts

As an Office Administrative Aid at Lawrence High School, I provided essential support to the school administration office by assisting the office manager and secretaries. I was responsible for answering and directing phone calls, addressing inquiries from school visitors, and maintaining accurate records through filing, photocopying, and data entry. Additionally, I played an integral role during registration day for the upcoming school year by providing exceptional support to parents and students. Through this role, I gained valuable experience in office administration, communication, and customer service.

As a part-time custodial assistant for Lawrence High School, I provided essential support to the school janitor and was entrusted with the master keys to the building. My responsibilities included maintaining the cleanliness of the Humanities, Leadership, and Development school on the 4th and 3rd floors. I took pride in ensuring that these spaces were clean and tidy, creating a welcoming and safe environment for students and staff alike.

As a former intern in the Lawrence High School building, I had the opportunity to serve as a Clerical Aid in the main campus office. During this role, I worked closely with the school clerk and secretaries to provide support in a variety of administrative tasks. These included conducting school tours for new students and their families, managing data entry and record-keeping, making photocopies, and coordinating auditorium and room reservations. Additionally, I was responsible for assisting with graduation preparations, such as sorting and labeling graduation invitations and materials by student name and school. This experience allowed me to develop my organizational and interpersonal skills while contributing to the smooth operation of the school's administrative functions.

Bachelor Of Science - Bs, Biology, General

Activities and Societies: In addition to my academic studies, I was an active member of the United Latino Society, a multicultural student.

Early Childhood Education And Teaching, 4.0

Completed the following courses with exceptional academic performance: EDU 122 - Child Growth & Development EDU 101 - Curriculum / Early.

Accept The Challenge (Atc) Program, 3.4

During my time in high school, I participated in the Merrimack College Accept the Challenge (ATC) Program for three years. ATC is a unique.

High School Diploma, Humanities, Leadership, And Development & International High School, 3.6

Activities and Societies: - Salem State Upward Bound - Merrimack College: Accept the Challenge - Gear Up and U-aspire - Stand and Deliver.