Ramona Cristea Email & Phone Number

Dubai, United Arab Emirates

• Building a strategic relationship with the customer—ensuring they're achieving the highest level of satisfaction, and advising them on long-term growth strategies• Managing a portfolio of different accounts across the Airport & Airlines, Leisure and Hospitality sectors across UAE (Emirates Airlines, Dubai International Airport, Abu Dhabi Airport, Etihad Airlines, Dubai Municipality, DIFC, Dubai World Trade Center, Dubai top developers— EMAAR ,Meraas, Middle East’s largest integrated leisure and theme parks — Dubai Parks and Resorts, Ferrari World, Warner Bros. World Abu Dhabi, most of 5 stars Hotels across UAE) • Identifying sales opportunities, creating sales goals, developing new accounts from new clients and maintaining existing sales accounts• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors•Acquiring a thorough understanding of key customers’ needs and requirements to ensure the highest standards of account management at all times• Ensure customers are fully briefed on latest product initiatives and promotions• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Abu Dhabi, Uae

• Responsible for identifying sales opportunities, creating sales goals, developing new accounts from new clients and maintaining existing sales accounts• Strategic planning for future development and facilitating the growth of the business, working primarily with the sales and marketing departments, developing training plans in order to educate and motivate the employees of the company to perform at their most profitable level• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability• Responsible for the performance and development of all sales activities• Prowess in selling solutions and managed services• Prepare action plans for effective search of sales leads and prospects.• Initiate and coordinate development of an action plan to work effectively on leads.• Assist in the development and implementation of marketing plans as needed.• Provide timely feedback to senior management regarding performance.• Update the CRM on an ongoing basis.• Maintain accurate records of all pricings, sales, and activity reports submitted to partners and clients.• Create and conduct proposal presentations and RFP responses• Adhere to all company policies, procedures and business ethics codes• Maintain contact with all clients in the market area to ensure high levels of client satisfaction.

Dubai, Uae

• Responsible for visual merchandising and inventory control• Organizing paperwork for the shop and head office• Identifying new business opportunities in the market and recommend strategies to Management to capitalize on those opportunities.• Maintaining regular contact with clients and creating new ideas and opportunities• Setting objectives and sales targets for the team• Assuring customers satisfaction by means of successfully managed complaints and queries• Liaising with the vendors• Assisting the opening of new store in Galleries Lafayette - Dubai Mall

Bucharest, Romania

• Maintaining the office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. • Providing historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records • Keeping management informed by reviewing and analyzing special reports; summarizing information; identifying trends• Identifying, planning and executing implementation of new business streams• Managing customers complaints - managing goodwill budget• Coordinating all teams travels / expenses

Bucharest, Romania

• Building and maintaining client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.• Recommending strategies to clients so they can use it to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning• Keeping clients retirement and savings plans up to date - adjusting with market conditions/offersconduct customers meetings to professionally assess their financial situation and advise on the potential investments/saving plans.• Customer service / family wealth planning / currency exchange / international payments / asset and portfolio management.