Cristian Hernandez Email & Phone Number

United States

Provide support during pre-sales and post-sales processesDocumented all pertinent customer interactions and conversations into the CRM systemProspected new customers through lead generation, follow-up, and cold callingHelped company to connect with leads and close deals

Reduced turn-around time of closing customer complaints based in USA and UK by 80% and increased customer satisfaction rating by 10 pointsExceeded customer service objectives by 15%, ensuring ongoing sales and high customer satisfaction levels; interacted with 15+ customers to determine individual needs and adequate product fitConsulted with business relationship executives and sales assistants to market products to potential customers; influenced sales revenue growth of non-durable goods by 20%+ and electronic goods by 30%Transferred to special UK tech support line thanks to the knowledge acquired and 95% of effectiveness in resolving problems of customers in a low average time

Used CRM system to call, email, and text potential leads, generating appointments for Area Sales Manager

Managed marketing leads and guide them through the process of acquiring products from the company's clientsSupported customers as they did the transition from sales prospects to active users of the company's productsCreated reports with customer statistics to measure performance and increase the value given to the company's clientsProvided support as part of the IT team, increasing customer satisfaction with the company's products

Santa Cruz, Bolivia

Learned necessaries leadership skills to work with teams in intensive training of 300 hours received in Lima, PeruPrepared weekly team meetings, coached, and did follow up to KPIs, it helped to increase motivation and performance in the sales team by about 20%Organized and lead teams of about 15 to 20 people to reach key performance indicators, doing it, performance was improved over 63% in assigned groups of persons

Bachelor'S Of Applied Business Management

Improve sales through persuasive selling skills Find, ask questions, highlight benefits Overcome objections, negotiate, and close services.

Certificate Of Completion, Teacher Education And Professional Development, Specific Levels And Methods

English language speaking & writing Online teamwork & collaboration Leadership & time management Decision making & problem-solving.