Sheldon Carvalho Email & Phone Number

Lehi, Utah, United States

Direct 40% of company’s customer base• Create effective systems and tools to streamline visibility, accountability, and productivity for the CSM department. • Coordinate with support team to ensure software features and tools optimize customer software utilization.• Lead cross-functional customer teams (i.e. Risk, Procurement, Legal, etc.) to ensure compliance and efficiency. • Conduct customized Quarterly Business Reviews (QBRs) to highlight product ROI and to align on customer goals.• Influenced leadership to implement micro teams to increase employee productivity in a matrix organization.KEY RESULTS• 95% customer retention.• Led the 180-degree turnaround of key customer at risk of churn; resulted in key partnership relationship.• Vetted and implemented project management tool (Rocket Lane); used company wide.

Lehi, Utah, United States

Directed 12 property management customers: Approximately $2M+ in ARR• Coordinated with internal support team to ensure software features and tools optimized customers’ processes.• Led meetings to collaborate and inform customers of software updates / enhancements.• Conducted customized Quarterly Business Reviews (QBRs) to highlight ROI and to align on customer goals.KEY RESULTS• 100% customer retention for platform services.

201 Presidents' Cir, Salt Lake City, Ut 84112

Directed team of 26 people (17 volleyball players and 9 staff)• Managed day-to-day operations, six figure budget, and administrative functions.• Liaised with Athletic Compliance department to ensure team abided with NCAA rules.• Directed social media for beach volleyball in collaboration with promotions.• Executed logistics for 50+ games and organized travel logistics for team and staff.KEY RESULTS• Propelled team to consistent top 25 national ranking through data analytics and self-improvement curriculum.• Grew the indoor volleyball Instagram following by 3x with strategic video content, themes, and highlights. • Saved 17% of budget by negotiating bundle package deals for travel.

Salt Lake County, Utah, United States

Coached 22 volleyball players• Leveraged data analytics software to create scouting reports to track opponents’ tendencies during matches.• Trained multi-position team members and multiple beach volleyball pairings.• Coached Utes summer volleyball camp players from elementary to high school.KEY RESULTS• Coached team to highest PAC-12 finish in program history at 3rd place; Sweet 16 appearance.• Trained starting libero to #1 spot on school’s digs record in school history.• Improved defensive total season digs from PAC-12 #9 ranking previous year to #4 in 2019.

Anchorage, Alaska, United States

Coached 54 volleyball players; Coordinated player recruiting activities• Led recruiting efforts; lead recruiter.• Trained setter’s position and mentored multiple players of all positions.• Executed day to day operations including budgeting, facility management, coaching and administration liaison.KEY RESULTS• Awarded 2016 NCAA DII National Assistant Coach of the Year.• Co-coached program to winning percentage of 80% (record at 101-24), 2 consecutive years in Top 25 rankings, back-to-back conference championships, and National Championship Runner-up.• Coached 7 AVCA All-American players, 3 All-GNAC Freshman Players of the Year, 2 GNAC Players of the Year, 7 All-West Region players, 14 GNAC All-Conference players, and 17 GNAC All-Academic team.

Spanish Fork, Utah, United States

Mentored students in 7 – 12 Grades to create graduation plans and credit recovery• Coordinated parents / students class registration, attendance, and academic performance.• Head Advisor for HOPE SQUAD program to address anti-bullying, suicide prevention, and student engagement, etc.KEY RESULTS• Created 1st ever attendance program using data analytics to educate students of the correlation between attendance and GPA; increased both by 30%. • Organized inaugural HOPES Squad Week in school history with 100% participation of students and faculty.

Snyder, Texas

Coached 42 volleyball players• Built a standard of excellence across all aspects: operations, coaching, recruiting, mentoring, etc. • Head recruiter and lead coach for all positions.KEY RESULTS• Guided volleyball program to 1st winning season in school history, 1st Top 20 polls ranking in shool history (highest ranking at #11), and 3 consecutive 20+ win seasons.• Led program to 1st Region 5 Championships and National Championship appearances. • Coached 2 All-Americans, 4 All-Conference, and 5 All-Conference Honorable Mention players.• Awarded District E Junior College Coach of the Year in 2011 and 2012.

Spanish Fork, Utah, United States

Mentored students in grades 7 – 12. Implemented math teaching techniques in Algebra I & II / Geometry.• Coordinated and collaborated in creating Individual Education Plans (IEPs) for Special Education students.KEY RESULTS• Achieved 98% of math and special education student advancement to next grade level.

Kahuku, Hawaii, United States

Mentored students in grades 7 – 12. Implemented teaching techniques in Algebra I&II / Geometry / Pre-Calculus.• Developed Individual Education Plans (IEP) and academic programs to aid Special Education student learning.• Created class schedules for students and performed one-on-one counseling sessions.KEY RESULTS• Achieved 100% advancement of Special Education students to next grade level through creating personalized “village” of support with parents, teachers, and students documented in IEP.

Kailua, Hawaii, United States

Mentored students in grades 9 – 12 and educated in math subjects (Algebra I / Algebra II – Honors / Pre-Calculus).KEY RESULTS• Created learning environment where students tasked to teach daily math concepts to each other in small groups to reinforce competency, resulting in hundreds of students advancing to next grade level.

Master Of Business Administration - Mba, Business Administration And Management, General

Master'S Degree, Counseling Psychology - School Counselor, K-12

Bachelor Of Arts - Ba, Mathematics Teacher Education