With 6 years of experience in the BPO industry, I bring a well-rounded blend of management and business development skills to the table. Leading high-performing teams has sharpened my expertise in assertive communication, leadership, data analytics, and benchmarking.I’m passionate about nurturing talent and fostering growth, driving teams to achieve their highest potential. My leadership style is rooted in collaboration, motivation, and mentorship, creating environments where individuals thrive and contribute to shared success. I prioritize clear communication to ensure alignment and foster trust among team members.Data-driven decision-making is a cornerstone of my approach. I’m adept at analyzing complex data, identifying trends, and translating insights into strategic actions. By continually optimizing processes and benchmarking against industry standards, I strive for excellence and continuous improvement.My international experience has given me a deep understanding of global markets and the ability to navigate diverse cultural nuances. This has led to successful partnerships with clients and stakeholders worldwide. I leverage my business acumen and cross-cultural expertise to build strong relationships and seize opportunities in the global marketplace.I’m eager to bring my skills in BPO management, leadership, data analytics, and business development to new challenges, driving growth and delivering impactful results.
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Sr Account ManagerTpBogotá, Bogota, Co
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Account ManagerTeleperformance Jan 2024 - PresentBogotá, Capital District, ColombiaAccount Manager at Teleperformance with a track record in managing key accounts and optimizing outsourcing services for clients. Key skills include effective leadership, strategic communication, data analysis for continuous improvement, and the ability to manage teams in an environment with over +450 employees. Results-oriented with a strong history of enhancing client-provider relationships to ensure satisfaction.
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Operations ManagerTeleperformance Jan 2022 - Jan 2024Bogotá, Capital District, ColombiaHC management of up to 150 people. Extensive experience and expertise in the BPO industry have been leveraged to excel in driving client success and forging strong business relationships. As an Operations Manager, a focus on understanding client needs, developing tailored solutions, and delivering on commitments is maintained. Assertive communication techniques are utilized to effectively resolve conflicts, and foster long-term partnerships. Strategic thinking and the ability to identify growth opportunities have consistently resulted in exceeding revenue targets and achieving remarkable customer satisfaction.Throughout my career, a passion for leadership, assertive communication, and disruptive resolution has been consistently demonstrated. With a strong background in the BPO industry and the ability to adapt to dynamic environments, a results-driven professional capable of exceeding expectations is represented. The focus remains on delivering exceptional client experiences and driving business growth, with a commitment to making a significant impact as an Operations Manager in the industry.
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Customer Service Team LeadTeleperformance Nov 2018 - Dec 2021Bogotá, Capital District, ColombiaResponsibilities encompassed providing guidance, motivation, and support to a group of customer service agents, overseeing performance and ensuring adherence to quality standards. Productivity was boosted, collaboration was fostered, and streamlined processes were implemented to enhance efficiency. Exceptional problem-solving skills and the use of disruptive resolution techniques effectively tackled challenges and drove continuous improvement.
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Trainer FlexTeleperformance Aug 2018 - Oct 2018Bogotá, Capital District, ColombiaLeadership skills and a passion for mentoring were showcased. Responsibilities included developing and delivering comprehensive training programs, equipping new hires and existing team members with necessary skills to excel in customer service. A positive learning environment was fostered, and assertive communication was used to effectively convey complex concepts. The ability to adapt and tailor training approaches to diverse audiences facilitated successful growth and professional development of team members.
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Customer Service RepresentativeTeleperformance Feb 2018 - Jul 2018Bogotá, Capital District, ColombiaExceptional support was delivered to clients, honing my communication and problem-solving skills. By focusing on customer satisfaction and attention to detail, expertise was quickly developed in handling diverse customer needs, conflict resolution, and providing innovative solutions. This role allowed for the cultivation of strong interpersonal abilities and a deep understanding of customer-centric practices.
Cristian Gonzalez Education Details
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International Business Professional
Frequently Asked Questions about Cristian Gonzalez
What company does Cristian Gonzalez work for?
Cristian Gonzalez works for Tp
What is Cristian Gonzalez's role at the current company?
Cristian Gonzalez's current role is Sr Account Manager.
What schools did Cristian Gonzalez attend?
Cristian Gonzalez attended Universidad De Ciencias Aplicadas Y Ambientales.
Who are Cristian Gonzalez's colleagues?
Cristian Gonzalez's colleagues are Mohamed Bel Hadj, Saurabh Sharma, Vinod Kumar, Anwar Basha, Maylany Nolasco, Magesh Naidu, Monika Pryida.
Not the Cristian Gonzalez you were looking for?
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Cristian L. Gonzalez, CFA, MBA
Digital Transformation| Product Management | Financial Services | Blockchain And FintechBogota, D.c. -
Cristian González
Cali -
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