Cristiana Gosman, B.Eng. Pmp, Csm Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

IT professional with extensive experience in leading Quality Assurance teams, priming large and complex releases/projects and delivering high quality products that consistently exceed customer expectations.Strong motivator with a passion for continuous improvements and problem-solving.

Toronto, Canada Area

Coordinated end-to-end testing activities for multiple projects in release through all SDLC phases, among numerous business teams across Canada and offshore. Developed release roadmaps and strategies based on input from different business units, Project Management Offices (PMOs), Change Management (CM), and Quality Assurance (QA). Managed multiple project and QA teams in terms of planning, work breakdown structure (WBS), and assignments. Provided senior management with effort and resource requirements and estimates. Managed release financials and budget, and provided release and QA estimates and forecasts. • Managed multiple Wireless and Wireline releases composed of 25-38 projects, ranging 23-50 M, multiple project teams and testing environments• Reduced major release cycle by 8 weeks/year, generating savings of 390K and released the environments for other important initiatives for an additional 40 days/year • Worked closely with the IT Project Managers and the QA teams throughout the release lifecycle to determine projects inter-dependencies, conduct risk assessments and plan effective mitigation strategies • Monitored, communicated and reported release readiness status and post-release communications/actions to all stakeholders (Executive & non-Executive levels) pre and post Production implementation• Strong knowledge of release metrics and key performance indicators.• Educated, coached and influenced others to adhere to and ensure the release standards are met

Led teams of offshore and on-site testers and coordinated daily project activities. Determined WBS assignments, defined team’s deliverables and timelines, and provided coaching and guidance on QA methodologies. Primed various QA programs (e.g. Web Channels Program) that spanned over several years and included multiple-phase projects. Provided project estimates and risk assessment documents, detailed daily status reports, and defect reports to QA Manager and Project Managers. Coached and motivated team members, worked on continuous improvement initiatives, and enhanced team member recognition.• Analyzed business and functional requirements (BRs, FRs) and design documents, identifying and addressing all gaps between requirements and system capabilities• Created detailed test plans to support the overall readiness for Production deployment for different projects and applications (WNP, My Faves, VTT, etc.)• Created Risk Assessments documents, Test Strategies, detailed testing and defects status reports • Followed up and escalated outstanding defects, obtained sign offs and approvals from different teams and stakeholders

• Created with speed and accuracy test plans & test cases based on the Business and Functional Requirements (BRs, FRs), IT design documents and specifications mapping each requirement to a test case and ensuring full testing coverage• Performed functional and regression testing for multiple projects in different browsers, in both English & French• Reported and followed up on defects, using Rational Clear Quest and Mercury Quality Center • Performed databases queries using PL SQL and Toad to retrieve data or to validate transactions•Prepared Test Closure and Lesson Learned documents

Led team of 4 testers and coordinated functional and regression testing for migration project and selected applications/tools from outdated Intranet site to new one in accordance with Retail Market Intranet standards. Tested MorWEB (web-based application for brokers and lenders) to LV3 File (McIntosh File). Performed end-to-end testing, SIT, UAT, and functional and regression testing for different releases of the application in Windows 2000 and XP, for both English and French web pages. Reported and tracked variances using Rational Clear Quest and Mercury Test Director 7.6.• Created test plans, test cases, and test scripts based on business requirements, design, and functional specification documents, achieving tight timelines and maintaining accuracy • Prepared daily test execution reports and weekly status reports for team and updated traceability matrix, ensuring all functions were covered and properly tested• Assisted business analysts to investigate and resolve problems faster by reproducing issues and providing hands-on insights about functionality

Toronto, Canada Area

•Performed UAT for the HBC eCommerce website - with focus on the Olympic merchandise•Ensured the online shopping experience was secure, user friendly and flawless

Toronto, Canada Area

•Performed UAT testing for the Guinness website, ensuring the user experience was pleasant and the navigation was easy

Bachelor Of Science In Mechanical Engineering, Mechanical Engineering

Quality Assurance Certificate

Education record