Cristian Sánchez Email & Phone Number

Cali, Valle Del Cauca, Colombia

• Entering and reviewing patients data in data bases.
• Creating, managing and reviewing cases and authorizations through healthcare portals.
• Building and reviewing clinical documentation.
• Assisting insurance and hospital workers via phone calls and emails.

Cali, Valle Del Cauca, Colombia

• Dispatching shipments, scheduling pickups with carriers and providing customer service via phone calls and emails.
• Tracking freight during their pickup, transit and delivery process, and all related issues.
• Requoting rates and providing advice to customers based on lane, weight, dimensions, among others.

Cali, Valle Del Cauca, Colombia

• Creation and analysis of reports about the performance of a group of 10-15 customer service agents.
• Identification of root causes, problematic behaviors and creation of action plans.
• Supervision and quality analysis of agent-customer interactions during phone calls.
• Development of reinforcement sessions about the company, procedures and policies.
• Scheduling team meetings and coaching sessions.

Cali, Valle Del Cauca, Colombia

• General and technical assistance in account management via phone calls and emails.
• Financial assistance in payments, payouts, taxes, shipping and sales management via phone calls and emails.

Cali, Valle Del Cauca, Colombia

• Processing of data bases.
• Systematization of data and development of reports with photographic records.
• Support in the construction of research instruments.