- Independent services-oriented consultant specializing in procurement, dedicated to enhancing efficiency and reducing time-to-market for Procurement Services- Expertise in Supplier Onboarding/Management and Operational Purchasing (P2P), focusing on supporting category strategy and identifying savings opportunities- Proficient in executing and controlling supplier services, defining and driving P2P operations, and administering product roadmap tooling- Committed to enhancing key supplier performance and driving digitalization in procurement servicesSkilled in setting up and managing internal portals/WikiSpaces, ensuring purchase ordering compliance with policy standards- Experienced in monitoring budget-related issues and managing procurement sourcing projects- Collaborates closely with Marketing Business Partners, assisting in budget administration and reporting- Adaptable and driven, eagerly takes on additional tasks or projects assigned by the Head of Procurement

- Specialized in collaboration and project management, proficient in creating and presenting results for diverse projects- The adept administrator of product roadmap tooling and reporting, ensuring seamless coordination and documentation of information for various reports- Deliver first-level support for internal and external stakeholders, adhere to SLAs and KPIs, and handle client requests through ticketing solutions- Manage day-to-day operational processes, optimize procurement processes, and ensure compliance through continuous improvement initiatives- Proficient in contract management, tracking contracts from creation to execution, drafting, reviewing, and negotiating terms with third parties- Serve as a subject matter expert, providing valuable insights into contract processing policies and procedures- Contribute to reviewing requests for proposal (RFPs), negotiating contract provisions and amendments with vendors, and facilitating stakeholder communication- Coordinate technical releases, organize global department meetings, and conduct various forums and workshops- Committed to driving efficiency, fostering collaboration, and delivering exceptional results in all aspects of work

- A seasoned professional specializing in designing and implementing comprehensive recruiting strategies to attract top talent- A proactive approach to developing and updating job descriptions, conducting job and task analysis, and preparing recruitment materials for various platforms- Utilize databases, social media, and other channels for candidate sourcing, meticulously screening resumes and applications- Conduct interviews to assess candidates' alignment with organizational objectives, skills, experience, and aptitudes- Facilitate seamless onboarding processes to integrate new employees into company culture and operations- Continuously monitor and apply HR best practices to optimize recruiting methodologies and results- Provide insightful and well-documented recruiting reports to support data-driven decision-making- Prioritize building influential relationships with candidates to enhance the company's reputation as the "best place to work"- Dedicated to driving recruitment success and contributing to organizational growth with a focus on excellence

- Seasoned manager with a proven track record of leading a team of 20+ Customer Support Representatives- Proficient in all aspects of customer support management, including recruitment, training, performance evaluation, and process improvement- Skilled at analyzing data, identifying trends, and implementing changes to enhance customer satisfaction and meet organizational objectives- Lead and oversee a team, ensuring adherence to policies and procedures- Manage full employee lifecycle, including recruitment, onboarding, training, scheduling, and performance evaluation- Contribute valuable insights to daily operating plans and action plans to enhance customer service delivery and efficiency- Analyze customer service trends and system performance to identify improvement opportunities and implement necessary changes- Maintain expert-level knowledge through review of company and client reports and participation in educational opportunities- Collaborate with cross-functional teams to ensure alignment with organizational goals and mission- Achieved a 20% increase in customer satisfaction ratings through successful process improvements- Led a team that consistently met or exceeded performance targets, resulting in recognition for excellence in customer service- Streamlined training procedures, reducing onboarding time by 15% and improving team efficiency- Proactively identified and resolved customer service issues, leading to a 10% decrease in escalations and complaints- Actively participate in professional development activities to stay updated on industry best practices- Committed to driving customer satisfaction and organizational success through effective leadership and continuous improvement initiatives

- Experienced Technical Support Specialist proficient in providing comprehensive assistance to customers via email- Address inquiries related to technical issues, gameplay, and billing concerns with expertise- Conduct thorough research to troubleshoot and resolve technical problems effectively- Continuously update knowledge databases with innovative solutions to improve support services- Skilled in adhering to client escalation procedures and ensuring exhaustive troubleshooting before escalation- Committed to delivering exceptional support and willing to undertake additional responsibilities as directed by management

- Implemented and administered investment budgets and created business strategies- Interacted with and hosted clients, international students, and partners- Introduced and managed the e-Learning Platform using Storyline and Storyline2- Introduced, managed, and provided training on the CRM platform using the aGora CRM app- Coordinated field dispatch, second-level support, service activation, commercial support, and workforce management activities- Transformed the organization to improve productivity and operational performance- Accomplished professional with expertise in fast-paced, high-tech environments, successfully directing complex global operations and managing multiple technologies in multicultural organizations- Ensured smooth execution of service assurance and delivery processes- Delivered Customer Service Excellence through an innovative, proactive, and effective global Customer Service Management function- Primarily accountable for continuous improvements of IS Service Delivery activities within the market(s), ensuring alignment with business initiatives to deliver optimal business value

- Established corporate relations and negotiated meetings for a company specializing in the production and distribution of rice and derivative products- Managed B2B communication with clients and partners, ensuring effective collaboration and relationship-building- Provided translation assistance in Italian, English, and French for meetings and legal services- Managed buy/sell strategies and procedures for agricultural/farm real estate, optimizing profitability- Conducted accounting operations in Navision, ensuring accuracy and compliance with financial regulations- Acted as a mediator for legal terms and managed legal papers in collaboration with the legal department- Facilitated business travel arrangements both locally and abroad, ensuring smooth logistics for meetings and negotiations

- Provided Front End Support AIX for corporate clients' administration in Italy and the UK for an IT developer, solution, and services provider- Gained abroad experience in Vimercate, MI, Italy- Responsible for handling issues related to various areas of AIX, including but not limited to: - Logical Volume Manager (LVM) such as Volume Groups, Logical volumes, Physical volumes, Mirroring, Striping, Journaled File Systems, Standard Journaled File Systems (JFS), Enhanced Journaled File Systems (JFS2), and CDROM File Systems (CDRFS) - Object Data Manager (ODM), addressing general how-to/usage questions for ODM commands like odmget, odmadd, odmdelete - AIX System Initialization and Boot Process on pSeries platforms

- Provided service and support for ALCOA – Aluminum Company of America within an IT service and support company- Supported operations utilizing various applications developed in SQL, Oracle, UNIX/Linux, and AS400 environments

- Coordinated the 3-TRE Italia client support project for English and Italian languages within a service and support company for mobile phone services and product providers- Served as a team leader for inbound PDA and Smartphone support in English and Italian- Managed the coordination of a team of 25 employees, ensuring effective collaboration and achievement of project goals