Cristian S. Email & Phone Number

United States

New York City Metropolitan Area

• Produce detailed reports on customers for senior management, allowing for data visualization by updating dashboards on Salesforce. Perform cross data analysis with the use of Excel, Salesforce & Oracle using legal order forms & invoices to reference, ensuring accurate alignment & billing.• Conducted analysis on multiple opportunities to track each customer has the correct stage MTM, LTD, Renewal, Closed Lost, Churned & Primary Quote contract information is up to date like renewal terms, bill carrier fees, SMS Exclusivity, MSA, Quarterly Min Commits, SMS/MMS Fees.• Utilize Salesforce for streamlining the contract creation process by using CPQ (configure, price, quote) to collaborate on projects with other teams (Sales, QA, Revenue, Netsuite Teams) , while referencing different systems to open, update or churn cases.• Migrated pre-CPQ Salesforce customers via record creation & data reconciliation within Salesforce by configuring price & product, matching NetSuite ID’s so billing is in sync.• Maintaining quality control & data integrity through validation processes, and collaborating with cross functional teams like the Sales team and Quality assurance analysts. • Managing master data, including creation, updates, and deletion, creating reports.• Handling confidential data and adhering to established guidelines for information security.

New York City Metropolitan Area

• Utilize Salesforce to pull client work orders, CPQ's to open, update, and close cases. • Oracle HCM/ERP Prod (Oracle Fusion Cloud Applications) to leverage Oracle Subscription Management to check product details, cross-referencing and validating them against the data in FNT and Salesforce to ensure accurate alignment.• Overseeing master data management, encompassing data creation, updates, and removal.• Assuring data quality through validation processes, collaborating with quality assurance analysts, sales team, and onsite engineers when deemed necessary.• Executing data set commissioning and decommissioning procedures.• Handling confidential data and adhering to established guidelines for information security.• Contributing to the development of comprehensive reports and analytical insights for upper management.• Assisting the data warehouse in the identification and refinement of reporting requirements.• Reviewing customer cross-connection and disconnection requests utilizing a web-based ticketing system.• Validating Letter of Authorization (LOA) information to ensure precise billing compliance with customer contracts.• Ensuring the accuracy of customer interconnection inventory records.• Demonstrating basic proficiency in AutoCAD software.

Dobbs Ferry, New York, United States