Cristienne Aceto Email & Phone Number

Beverly Hills, California, Us

Stepping into this new role, my team and I will support the Business Operations, or “non-tech”, teams across Ticketmaster globally. Key priorities will include: - Own strategic relationships with global business leaders. - Design HR Strategy for respective LOBs, partnering with regional teams to understand market-specific nuance. - Drive talent management for respective LOBs and implement an infrastructure and framework that accounts for business continuity and succession planning. - Champion DEIB initiatives and partner closely with our COEs to imbed DEIB throughout TM’s fabric. - Lead HR transformation initiatives and support overall optimization efforts into a newly designed Shared Services model. - Partner with in market SMEs to ensure a consistent and improved employee experience, regardless of one’s work location.

Beverly Hills, California, Us

Wearing both regional and functional “hats” as an HR Leader. Responsible for all policy, procedure, compliance and total rewards within the Canadian landscape, in addition to alignment as a strategic HR business partner to leaders within the Sales & Business Development and Festival & General Admissions lines of business across the North American region.

Beverly Hills, California, Us

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Fly in/Fly out position with a rotation of 5:2. Site based 4 days/week, and 1 day/week in Toronto office. In addition to “routine” HR matters, and as an interim role, the project priorities are quite focused. - Presentations of the Employee Engagement survey results to the workforce, 650 employees. Following site-wide presentations, survey data was analysed to understand key concerns of varying segments. Assigned volunteers to homogeneous focus groups of 8-12 participants. Facilitated sessions to maximize feedback and idea generation. Submit recommendations and final report to site management and Global EES Steering Committee.- Throughout the ongoing HRIS implementation, act as site-based HR lead and champion of change, ensuring project duties are appropriately delegated, timelines adhered to, and encouraged completion of on-demand training. Partnered closely with Payroll to transition internal processes to the HR team, and work with HRIS consultants to ensure site needs are considered in build out. - Build a site culture that is consistent with the Company values.- Review Short Term Disability and Long Term Disability programs and policy to identify process improvements. - Responsible for all departures – calculations of severance and other benefits (RRSP; ESPP; claw backs); communications and logistics; liaise with counsel where necessary. - Compensation – provide guidance to site management on best practices; peer group and broader market comparisons; ensure adherence to policies and procedures. - Act as lead investigator on internal harassment investigations across multiple operations. - Oversee full cycle recruitment – develop employer brand, identify effective sourcing strategies and screening practices. - Provide guidance to managers and employees on HR programs, service changes, employment legislation, performance management; conflict resolution and day to-day tactical HR matters and ensure consistency with Company standards and values.

Provided full range of value-add HR services and guidance to Management, in addition to being responsible for new business development initiatives. Key responsibilities included: - Ensured legislative compliance, including policy development; - Partnered with industry to develop product-based L&D sessions for both internal and external clients;- Conducted market assessment of benefits plans and programs; - Annual compensation strategy and coached management through process;- Administered payroll and develop required templates ,as needed. - Full-cycle recruitment, as required; - Identify sales leads (B2B); - Foster client relationships; - Attended and participate in industry events, associations, and conferences, to elevate brand awareness in the Canadian market;- Partnered with professional associations and trade partners to organize professional development events; - Event logistics including invitations, attendee management; presentation materials, catering and swag; - Managed and created content for social media platforms (promotions and communications);

Toronto, Ontario, Ca

In order to ensure a smooth transition out of the organization, I stayed on as a consultant to manage critical day to day functions, and provide training to the new hire once they were onboarded. This arrangement was in place for approximately 4 months.

Toronto, Ontario, Ca

Reporting to the VP, Human Resources, responsibilities include a wide range of HR activities with a focus on recruitment, employee relations, H&S, performance management, and total rewards for the Corporate office, Expats, and our subsidiary in Oregon. Further detail follows. R&S: - Manage full-cycle recruitment. Oversee the HR Coordinator on R&S activities including ATS maintenance, sourcing and selection, and offer preparation;- Provide guidance to hiring managers regarding staffing P+Ps, optimal search processes;Perf. Mgmt:- Ensure employees and managers complete all performance documents. Provide training to ensure performance development procedures are effectively followed;Total Rewards: - Oversee the administration of the Company benefits plans. Review existing reports to effectively make recommendations for future plan designs;- Prepare annual salary survey submissions;- Review and prepare annual compensation for the Corporate office staff and expatriates (excl. Execs). Make year-end compensation recommendations. Assist in annual LTI process. Participate in year-end discussions with functional leaders;EE Relations:- Provide guidance to HR Coordinator, employees and reporting managers on employee relations matters;H&S:- Lead compliance with all OHSA requirements. Coordination and delivery of training (internal/external);Office Admin.:- Develop Corporate HR policies/process mapping;- Review and/or prepare monthly and ad hoc reports;- Review and/or draft office-wide documents/correspondence;- Review monthly invoices for all HR/Admin. vendors and manage vendor relationships/agreements;- Establish office standards and procedures, including design and maintenance of office facilities, and security; - Manage office renovations, expansions and relocations;- Create, manage, and ensure compliance of Corporate branding standards including Company merchandise.

Toronto, Ontario, Ca

Reporting to the VP, Human Resources, I am responsible for a wide variety of Human Resources activities with oversight of and involvement in recruitment, total rewards, employee relations, health and safety and general office administration in the Corporate office. Details of these responsibilities are outlined below: • Development of Corporate HR policies, including process mapping; • Review and/or preparation of monthly and ad hoc reports;• Assist management with employment relations activities;• Review and/or draft documents, letters and other general correspondence;• Review and/or process monthly invoices for all HR vendors, ensuring all changes are updated accurately; • Full-cycle recruitment, from sourcing talent through to the onboarding of successful applicants for both the Corporate office and globally-based expatriates; • Manage the HR Coordinator on recruitment activities including ATS maintenance, candidate sourcing and selection, and offer preparation;• Involvement with semi-monthly payroll for the Corporate office, ensuring accuracy of data; • Oversee administration of the Company benefits plans and programs including health and dental, EAP, expatriate and any other programs that may be added or modified.Special projects:• Build out the talent brand, and in particular a company presence on LinkedIn for both corporate and our global sites; • Completion of the implementation of the new ATS at one of our global sites;• Take lead on implementation of new Intranet;• Involvement with the implementation of payroll system for expats.Office Administration: • Manage the administrative team, currently five employees;• Act as main point of contact for all matters relating to the office, for example: liaising with vendors for needs pertaining to furniture, upgrades, and office aesthetics.

Gb

• Provide national support to over 6,000 associates and partners with various human capital inquiries• Respond to escalated cases from our Call Centre and liaise with local HC managers as well as other internal groups including Accounting, Payroll, Pensions & Benefits, Learning & Development and Resource Management in order to effectively respond to employees’ concerns • Perform administrative duties related to family leaves, flexible work arrangements, firm-initiated terminations, salary increases, bonus payouts, incentive/reward programs • Expert knowledge of PeopleSoft in addition to various databases used by the Firm• As the SME on various processes, assist with and am consulted during process effectiveness reviews. Develop and perform time and motion studies, and assist with the development of terms and condition guides for employees. Additional documentation reviewed prior to submission to team lead and legal include process maps, RACI charts, procedure documents, and standard correspondence templates. Prior to launch of new procedure, facilitate training for national Human Capital administrators as well as HR managers across the country. • Conduct training for new members of the team. Topics include policies, procedures, processes, as well as use of various databases and other custom technologies• Active member of the GTA Human Capital Social Committee, planning team and city-wide social events

Toronto, Ontario, Ca

• Coordinated full-cycle recruitment and on-boarding processes, acted as the first point of contact for applicants • Designed and delivered new hire orientation sessions, as well as training modules catering to both department-specific and organization-wide policies and procedures • Liaised with colleagues on issues related to Payroll entry and audits • Developed and implemented employee recognition programs and community involvement activities • Provided a wide-range of administrative support inclusive of personnel file maintenance, scheduling of part-time casual staff, and mediated customer satisfaction issues when relevant to employee conduct

Toronto, Ontario, Ca

• Provided initial contact for applicants, and first round screening during recruitment process• Collected feedback during student review processes as well as during year-end associate review• Compiled research and presented proposals related to HR Best Practices (Diversity, Social Media) • Processed expense requisitions through Finance• Provided a full range of administrative support for internal and external clients

Hbsc, Psychology, Second Language Acquisition, Sociology

Post Graduate Certificate, Human Resources Management

Diversity, Inclusion And Belonging In The Workplace Program