-Leading the O2C processes for multiple countries across Europe. - Establish clear team goals, delegate tasks, and set deadlines.- Acquaint the team with the affiliates' needs, specifications, design targets, development process, design standards, techniques, and tools to support task performance.- Supervise daily operations, monitor team performance, and report on metrics. (SLA/KPI's)- Ensure the team addresses all relevant issues within the specifications and various… Show more -Leading the O2C processes for multiple countries across Europe. - Establish clear team goals, delegate tasks, and set deadlines.- Acquaint the team with the affiliates' needs, specifications, design targets, development process, design standards, techniques, and tools to support task performance.- Supervise daily operations, monitor team performance, and report on metrics. (SLA/KPI's)- Ensure the team addresses all relevant issues within the specifications and various standards.- Manage the performance and review of the team.- Serve as the point of contact for functional process issues and updates.- Intervene when necessary to help the group resolve issues.- Escalate issues that cannot be resolved by the team.- Ensure balanced workforce planning.- Mentor, coach, guide, and develop team members.- Recruiting new team members.- Defining, reporting, and analyzing KPIs and SLAs, conducting root cause analysis of issues.- Monitoring and implementing SLAs, measuring and taking necessary actions to ensure targets are met and customer expectations are exceeded.- Established weekly and monthly operational meetings.- Ensuring that the work allocation within the team members is balanced. - Ensuring a backup and cross-training system for each team member.- Analyzing team performance and holding recurrent reviews with the client. Show less

- Leading the P2P process for German Entity.- Managing the full transition process of German Entity from onboarding to stabilization, in accordance with Standard Operating Procedures (SOP) for the migrated process.- Establish clear team goals, delegate tasks, and set deadlines.- Acquaint the team with the affiliates' needs, specifications, design targets, development process, design standards, techniques, and tools to support task performance.- Supervise daily operations… Show more - Leading the P2P process for German Entity.- Managing the full transition process of German Entity from onboarding to stabilization, in accordance with Standard Operating Procedures (SOP) for the migrated process.- Establish clear team goals, delegate tasks, and set deadlines.- Acquaint the team with the affiliates' needs, specifications, design targets, development process, design standards, techniques, and tools to support task performance.- Supervise daily operations, monitor team performance, and report on metrics. (SLA/KPI's)- Ensure the team addresses all relevant issues within the specifications and various standards.- Manage the performance and review of the team.- Provide consistent people management and day to day operational support for the process in scope- Allocation of team members on processes, proactively manage and monitor workload in a balanced manner to ensure work is delivered in high quality and backlog is minimized- Implement, respectively maintain and improve process to collect metrics, KPIs and SLAs for the business processes- Establish key performance indicators that drive change and visibility to the team and leadership- Coordinating, monitoring and maintaining proactive communication with key stakeholders in countries- Actively identify for weak points in the process, monitor these and work on prevention and process improvement- Work with the teams to help implement more best practices across the team and processes Show less

• Involved in process redesign of Financial Services for an Airport Administration Company in Germany. • Creating detailed Process Mapping of existing and future financial services• Transition of a German territory of a multinational company in Consumer Products business for F&A processes• Managed a team of 11 FTEs for Accounts Payable and Accounts Receivable activities across 5 different countries• Preparation of weekly & monthly decks for business reviews with client… Show more • Involved in process redesign of Financial Services for an Airport Administration Company in Germany. • Creating detailed Process Mapping of existing and future financial services• Transition of a German territory of a multinational company in Consumer Products business for F&A processes• Managed a team of 11 FTEs for Accounts Payable and Accounts Receivable activities across 5 different countries• Preparation of weekly & monthly decks for business reviews with client stakeholders and (SLA calculation and Quality Improvement)• Setting up Goals and Objectives for the team • Managing budget for Valuable income and Reward and Recognition• Cross training planning for all 5 entities in scope. Ensure that for each activity regardless the stream, there is one back trained that at any moment they are able to perform the tasks if a colleague is on leave.• SLA and CCRP level: Analyse, find the root cause, implement the corrective action to conduct to a reduction in CCRP’s. Validate the CCRP’s along with the designated Team Member from the account. Monitor the operational activities and implement/propose actions to prevent risks of non-meeting the SLA’s, KPI’s or customer comeback in specific area of responsibility together with the direct manager.• Conducts one on ones on monthly basis, quarterly, yearly appraisals, communicating the VIC based on Firm Policy• Implemented together with MIS Team the VIC Tool, created and presented the VIC Policy guidelines to all Team Members• Other deliverables (EWS, trackers, reports etc) Show less

• Involved in testing and implementation of iExpence module for WNS Romania employees • Providing training and guidance on the new iExpense Module for all WNS employees• Responsible for cost control, taking into account the company's policy; each invoice requires a cost center also describing the category and subcategory for each individual invoice;• Verification, processing, distribution and obtaining the approvals for the invoices received and the reimbursement• requests… Show more • Involved in testing and implementation of iExpence module for WNS Romania employees • Providing training and guidance on the new iExpense Module for all WNS employees• Responsible for cost control, taking into account the company's policy; each invoice requires a cost center also describing the category and subcategory for each individual invoice;• Verification, processing, distribution and obtaining the approvals for the invoices received and the reimbursement• requests received from the company employees;• Imputing the invoices received from the suppliers in the company's data system, with the appropriate cost center, as well as receiving the approvals from the budget owners• Support for the company employees for the accurate preparation of reimbursement requests• Reconciliation of employees' accounts;• Reconciliation of suppliers' accounts;• Processing and computation of the reimbursement requests for all employees on business trips (OJT);• Processing all invoices and expense reports on time;• Verification of the payments made as per the statement of account;• Preparation of payments for our suppliers and employees;• Maintaining a good cooperation with the banks• Collaboration with the banks for settling the bank related queries, such as: cancelation or activation of rights and access for the company Managers, necessary documents and accounts; • Collection, processing and verification of data necessary for invoicing our clients;• Verification and reconciliation our supplier accounts according to the Accounting Journal (TB)• Preparation of the Cash Flow report for the Group;• Preparation of the Pipeline (forecast) report for the Group;• Preparation of the provisions reports: invoices and expense reports;• Training for the new company employees - Induction training relating to the Financial Department Show less

• Verification and registration of documents in PeopleSoft;• Indexing and processing the invoices in Workflow - Omniflow• Reconciliation of the suppliers' accounts;• Reconciliation of the Accounts Payable module vs. the General Ledger;• Monthly reconciliation of the companies within the business;• Closing activities (provision report, orders report etc.);• Preparing and making the payments in PeopleSoft; • Daily communication with the client, suppliers and buyers (in… Show more • Verification and registration of documents in PeopleSoft;• Indexing and processing the invoices in Workflow - Omniflow• Reconciliation of the suppliers' accounts;• Reconciliation of the Accounts Payable module vs. the General Ledger;• Monthly reconciliation of the companies within the business;• Closing activities (provision report, orders report etc.);• Preparing and making the payments in PeopleSoft; • Daily communication with the client, suppliers and buyers (in German); Show less

• Verification and registration of documents in SAP 4.6.• Training the new employees in the activity sector• Daily communication with the client (in German and English)• Daily communication with the suppliers (in German and English)• Positive feedback from the client on the daily activity.• Daily invoice Processing and Quality Check