The relationship manager maintaining good client relationships, the strategic account plan (in partnership with sales), the alignment to expectation of the solution we are delivering, the quality of work performed, financial and resource planning and forecasting, risk and issue management, contracts, and renewals.Commercial Management: Margin, engagements targets, invoicingContract & Risk Management: SoW, contract managementRelationship Management: client's key delivery contact, ensures we operate as one team, communication management, networking with Customer and understanding the organization.Delivery Success: owning the delivery to Client together with PMs, managing end-to-end delivery-scope, expectations, process.Building the Business supports Sales, Account performance.Developing Endava & building high performance teamsLeveraging the Endava Organization: Relationship of DM to Sales, Relationship of DM to delivery team leadOther: driving innovation, relationship with account leadership team.

Leading up to 4 Agile Scrum teams in delivering Online Payments projects using Scaled Agile Framework in a Cross location set-up (multi-location per country)Contribute to the delivery of epics, helping to scope and plan project/program delivery Provide management information to business and technical stakeholders regarding development activities, status and key performance indicators Offering guidance and coaching for effective SAFe implementation, as SAFe Practitioner ConsultantAssist with cross-team alignment in the engineering space Ensure that key stakeholders are informed and understand the impact of design decisions and the cost of business requirements.Acting as lean agile leaders: fostering CoP formation with the aim to promote continuous improvement (lean culture & liberating practices)Representing and supporting the teams in broader topics and initiatives (org changes, development process changes etc.)Managing the operational aspects of team contributions (incidents, escalations, etc.)Administrative activities (PI planning, Training, Travel etc)

Responsible for the Technical Delivery of Commercial Initiatives or new services for Vodafone Romania, handling budgets and timelines, managing relationships with key stakeholders.

Identifying business needs of Vodafone internal business departments, facilitating and coordinating the requirements gathering activities for cross-functional projects and helping in determining solutions to business problems.Managing and developing requirements gathered using business analysis techniques.Business Analyst on projects related to Online Services and Data Services

Project Manager for Customer Operations involved in Legal and Regulatory Projects, Online, Collection and Customer Activation Projects in Vodafone.Representing Vodafone Romania as a Project Manager in common project with Telecom providers in order to be compliant with EU and Romanian Regulation.Negotiating project plans, objectives and requirements in the name of Customer Operations with other project managers and stakeholders from the most of the Departments of the Company.Provided status reports, tracked and managed activities related to the project and created weekly project status presentation to the top management team. In charge with creating Business Cases, managing cross-functional teams, tracking and monitoring project status by using specific project management methodologies. Further planning and previews regarding the impact of the new services, products and promotions to the directly implicated departments.

Ensure the accuracy and completeness of customers' invoices by bill review process.Identify and submit for further investigation the errors of any kind (layout or billing process) with impact on the invoice of our customers.Participate at testing activities, to verify if a certain offer is applying exactly the way it was meant to be.Resource in improving invoices accuracy projects. In charge with customer bill complains, investigation and correction for customer’s invoices if necessary.

Present, sell and upsell Vodafone services and related products to potential and existing customers in order to achieve internal targets and ensure an accurate registration of all client’s information in the databaseNegotiating payment termsProvide information regarding product and service features, pricing, delivery, contractual conditions, warranty coverage and service supportConsultancy in helping the client take the best decision.