- Authorize returns of merchandise- Resolve issues that may arise, including customer requests and complaints.- Train new volunteers- Ensure the visual standards and image of the store is maintained

- Developed team communications and information for meetings.- Created plans and communicated deadlines to complete projects on time. Actively listened to customers' requests, confirming full understanding before addressing concerns.- Started as Trainee, promoted to full position after a month.

- Analyzed problematic areas to provide recommendations and solutions. - Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.- Aligned closely with business owners and employees to gather information and gain operational insight.- Generated reports detailing findings and recommendations.

- Developed quality improvement plans, policies and operational guidelines. - Recorded, analyzed and distributed statistical information.- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.