• Created shore excursions in Seaware central reservation system, added pricing and inventory based on the information provided by Destination Services.• Assigned newly created packages to the corresponding ships, for the applicable dates and times, and made them bookable in all NCLH reservation platforms.• Worked with IT department to troubleshoot reservation system issues and tested systems updates.

• Set up test plans and writing/running test scripts to pinpoint software defects and validate functionality.• Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure optimal efficiency of operation.

• Created, maintained and updated ship, cabin, hotel, shore excursion, dining, entertainment, spa and transfers in the reservation system. • Created, maintained and updated published sailings.• Maintained all cities, ports, states and country tables in reservation system. Created customized land and shore excursion packages for special groups as required.

• Reviewed each day, priority lists and grids that contain the pricing information to be loaded into the reservation system which includes land, air, On Board Credits, and taxes. • Created new promotion codes and tested new changes in different test environment before proceeding in live system.