Gather client requirements and translate them to technical steps that can be used in creating the process design.Create documentation for the existing and new implementation.Create testing scenarios and perform troubleshooting to the existing configuration.Work in Sprints and deploy new processes according to the schedule that was previously agreed with the Client Lead.Hold daily and weekly meetings and share the new processes or changes performed on the logic already implemented in the system.Part of the On-boarding team, preparing all the necessary documents and system requirements for the new hires. Offer guidance through the first months in the company.

Use various software solutions to manipulate data, calculate bonuses and incentives and create reports.Gather business needs and translate them into functional items and change requests.Design business solutions and configure compensation plan changes.Identify root causes of uncovered issues in data and reports to continuously improve client business processes.

Plan and ensure processes for new products initialization are accomplished for all regions (EMEA, LAR, APJ, CA).Host meetings with regions and plan next steps for ongoing activities and future projects.Use SQL queries and extract big data reports that can be used for creating analysis and metrics.Get involved in improvement and automation projects that can help reduce time needed for each action.

Create and maintain the tracking file with launch activities.Analyze workload volumes of each team member and redistribute the tasks if needed.Create monthly presentations regarding team performance and achievements in order to share it with manager and external partners.Analyze business requests or complaints and provide appropriate actions.Launch and analyze translation projects for EMEA, LAR and Canada.Establish weekly meetings with each member of team in order to identify possible needs and to share best practices.

Acquire and review with maximum attention content received from WW team.Collaborate with all the regions and create best communication processes in order to have all deadlines fulfilled.Ensure that over 90% of new products are published on time.Ensure that all new products are checked for quality elements on launch day.Help the team to obtain a monthly quality indicator over 90%.Daily checks on the schedule managed by Content Specialist in order to resolve necessary requests.Report to Content Specialist all the issues and propose new ways to improve current processes.

Engage in resolving more complex requests, received from customers through different channels (email or telephone).Perform financial transactions between customer accounts after a secure identification.

Receive calls and email from customers and try to resolve specific problems: get a credit, management and counsel for accounts etc.Respond to customers in a professional & timely manner. Build and maintain relationships with customers.