Cristina Baggio Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

• Led customer experience design initiatives at BSG, utilizing human-centered design to solve complex problems efficiently.• Collaborated with clients to identify key insights and develop innovative solutions tailored to their needs.• Implemented strategies that resulted in a significant increase in customer satisfaction and retention rates.

Leading International Oil & Gas company in UK- Service designer for the offering of alternative type of fuels (xNG, EV, H2) in the B2B Fleet market across several European countries (Germany, Spain, UK)

Johannesburg, Gauteng, South Africa

Leading company in the Insurance industry in South Africa- Delivery manager in a Business Transformation Programme aimed to improve customer experience within the claim process

South Africa

Delivery manager role for the implementation of a new vehicle asset finance core banking system aimed to introduce operational efficiencies and improve customer experience.

Delivery manager / CX lead in the Ops. Efficiency Programme aimed to reduce operational costs and improve customer experience using a human centred-design approach

Johannesburg Area, South Africa

Leading company in Media & Entertainment in South Africa- Account manager responsible for managing sales target, performing account management activities, identifying and driving on-sell/up-sell, identifying and assisting with new leads and opportunities, performing project scoping activities- Project Manager responsible for the planning and execution of tax process optimisation and outsourced call centre strategy

Johannesburg Area, South Africa

Leading company in Telecommunications sector in South Africa - Business integrator embedded in the Wholesale and Enterprise PMO driving the delivery team in the planning and execution of their OSS/BSS Transformation Programme- Project manager in a Business Transformation Program aimed to improve the likelihood of a successful BSS/OSS transformation, bridge the gap between IT Strategy, Business Strategy and Execution, optimise the current technology investment and avoid unnecessary unplanned CAPEX/OPEX expenditure, design a new business architecture to support the new operating modelSkills: vendor management, business analysis, business process re-engineering, project management, change management, IT strategy, risk management, IT cost optimisation

Johannesburg

Leading company in Telecommunications sector in South Africa - Business Transformation Program aimed to improve the likelihood of a successful BSS/OSS transformation, bridge the gap between IT Strategy, Business Strategy and Execution, optimise the current technology investment and avoid unnecessary unplanned CAPEX/OPEX expenditure, design a new business architecture to support the new operating model - Skills and competencies obtained: vendor management, business analysis, business process re-engineering, project management, change management, IT strategy, risk management

Leading company in Telecommunications sector in South Africa - PMO as part of Programme Assurance in an IT Transformation program aimed to monitoring revenue growth, customer experience improvement, commercial benefits tracking, fibre roll out implementation, alignment between network strategy and marketing strategy- Skills: created a trustworthy relationship with the client, problem solving and project monitoring, project costs monitoring, planning, management reporting

Milan, Lombardy, Italy

Business analyst in IT Transformation Program for multinational companies:Leader company in the Oil & Gas in Italy - Operating Model Redesign Data Center project: reorganization and transformation of the company's business model for data center, designing a new organization ITIL v.3 compliant in terms of features, new skills, sizing, IT management processes in cloud optical, improving the quality of IT services delivered through the structuring of the areas of Service Strategy, Design, Transition and Operation in line with best market practice. - Skills and competencies obtained: ITIL, Presentation & communication skills, IT service managementFashion and Food retailer in China ◄ Design of a new Operating Model based on improvement of Supply Chain Management and Merchandising & Assortment Plan processes (MC project)- Skills and competencies obtained: business analysis, communication and presentation skills, problem solving, Supply chain management processesInternational leader in the hearing care in Italy - PMO for a Master Data Management international project (Roll out)- PMO for the planning and coordination in 7 European Countries (EDI process improvement, Barcode and MDM projects)- Responsible of the system tests coordination (Corporate and Country)- Skills and competencies obtained: track project activities, handle changes, conflicts & escalations, manage customer relationships while building confidence & trust, communication and presentation skills, problem solving

Milan, Lombardy, Italy

Experience mainly focused on process modeling and design in HR, Finance, Accounting and Controlling area.Industry knowledge: Apparel & Fashion

Msc., Net Economy: Technology And Management Of Information And Knowledge, Dept. Business Information Systems, 110/110

Activities and Societies: ICT Strategies, Knowledge Management, Decision Support Systems, ERP, Business Process Reengineering, Project.

Bsc., Business Administration, Business Management, 100/110

Activities and Societies: Business Accounting and Budgeting, Business Organization, Strategic Management, Statistics and Data Analysis.

Bachelor Of Business Administration (Bba), Business Studies, Business Information Systems

Activities and Societies: Marketing, Database Systems, Decision Support and Business Intelligent Systems, Managerial Economics, Business.

Latin, Old Greek