Cristina Liria Galera Email & Phone Number

- Streamline and redesign of Quality framework: Improved efficiency in assessment process from leveraging data analysis; spearheading the implementation of a new framework and delivering a more transparent and fair approach to feedback.- Enhanced team collaborations: Fostered an open, inclusive and transparent environment for team cohesion and bonding.

London, England, United Kingdom

- Ensured legal compliance and safety of content on the platform, focused in the LATAM market by moderating and assessing content and protecting online communities.- Developed and maintained standards for community security, identifying and analysing trends and helping to mitigate any potential risks effectively.- Engaged and contributed to policy updates.

London, United Kingdom

Internal promotion after a year of dedicating my development towards this position.- Audit the quality of customer service interactions with guests and partners based on an established framework, using software as Verint and Redbox.- Measure the impact and address both successes and developmental areas from individuals to regions in order to maintain an.

London, Reino Unido

· Gained e-commerce knowledge and outstanding customer service skills, managing expectations, and delivering excellence to our guests and partners over the phone, email and chat.· Responsibilities and skills acquired:- Customer enquiries and complaints.- Partner business advice.- Commercial awareness.- Meeting and exceeding company’s targets and values..

Ibis Blackfriars London

· Gained administrational experience as well as customer facing skills- Managing reservation enquiries over the phone, emails or OTA’s to later integrate them in the company's system. Making sure requests are met when possible, giving recommendations and directions, taxi reservations, wake up calls etc.- Commercial targets: Encourage guests to enrol the.

London, Reino Unido