I am an experienced Account Manager with a demonstrated history of working in the internet industry. Multidisciplinary skilled in Luxury Management, Fashion and Hospitality, and most recently working in the Tech Industry as a customer-obsessed sales professional enabling CX success through a world-class Ccaas solution - Talkdesk.More about my recent role... The ultimate goal of customer experience (CX) is to be as frictionless as possible, quickly fixing customers’ problems in the way that they want to be helped. Every interaction with a customer becomes an opportunity to generate loyalty and revenue. Contact Center as a Service (CCaaS) solutions such as Talkdesk help businesses take their CX to the next level. By unifying and intelligently routing customer communication channels, such as phone, online chat, web forms, text, and social, Talkdesk provides a seamless, holistic customer experience, enhanced with AI and analytics.As a Customer Success Manager of a portfolio of strategic accounts worldwide, I am coordinating multiple departments (sales, product, support, finance and management) to ensure customer is successful in his partnership with Talkdesk taking full advantage of first-class products, tools and features.