Cristóbal Martínez Muñoz Email & Phone Number

Gibraltar

Review accounts across multiple markets, jurisdictions and regulations adjusting to follow the process of each market.Protect any players by applying appropriate action on the account and / or financial payment instruments, where there have been signs of suspicious activity / fraud.Deliver process related training to the Customer Operations team as and when required.Support the Customer Operations team on daily queries and escalate issues to the Management Team.Follow the team Standard Operating Procedures, keep up to date with key change and ensure you act in line with policy and regulatory requirements at all times.

Sliema, Malta

Effective support via telephone, live chat and e-mails.Supporting customers with a wide variety of account based issue and bet queries.Helping customers with their issues about payment, login, verification.Effective support for questions regarding promotions in slots and table game queries across your Bingo, Poker, Casino, Games and Vegas products.

Lisboa, Portugal

Customer support via telephone and email for IQOS.Effective support for questions regarding the use and maintenance of the iQOS device.Provision of technical support in regards to the device or the PMI iQOS website.Use of Salesforce, CRM.Providing information and possible troubleshooting.Providing help as a floor walker for the team.Point of contact of for e-commerce service.Deal with courier companies ensuring delivery times for items related to the IQOS device.Being promoted as analyst assistant dealing with reports for the device IQOS in direct communication with PMI.

Lisboa

Be the first point of contact for the Supercell players’ community.Responsible for handling the gamer's questions until a resolution is found.Provide awesome game support to all players in the Supercell community, using Helpshift™(mobile CRM) and other support tools.Engage directly with the players in offline conversations, in-app chat and voice.Provide feedback to the Supercell team in Helsinki.Being promoted to POC (point of contact) for all the spanish support making task as floor walker and solving the raised issues.