In a fast and dynamic environment apply the knowledge of hardware and software to prepare Dell, Lenovo, HP, and others, laptops, desktops, and AIO. For online sale retailers. Improving deployment of OS, and drivers.

- Founded company as a self-motivated and proactive entrepreneur.- Consistently provides high quality and solution-driven desktop support for diverse clients and companies in a timely and efficient manner, while remaining flexible to client’s needs from beginning of project to completion and after-service support.- Delivers specialized services including problem analysis, diagnostics, and resolution, hardware and software deployment, data migration, and other IT projects.- Continues to stay up-to-date with latest training on hardware and software technology.

- Provided IT services as member of technical support group for Global Technical Services IT Corporative in Western region and member of Flex Team.- Effectively managed user requests and critical tasks in stressful and demanding environment.- Monitored helpdesk queue (ServiceNow, JitBit), supported and assisted with requests from Nelson Nygaard and multiple Perkins & Will (PW) users nationwide and internationally.- Promptly solved connectivity problems with Direct Access, VPN and helped with Microsoft patch installations, data migration, and deployment of new replacement computers and restoring local data for break-fix process.- Acted as IT site manager for PW San Francisco studio at the start of COVID-19 pandemic in February 2020, providing remote assistance locally and nationally for Microsoft Office 365 Suite (OneDrive, Teams, SharePoint) applications and multifunction network printers, using remote client MSTSC, TeamViewer, Team Desktop sharing.- Deployed computers with SCCM, Domain Join, Pxe-boot and end of service life for systems.- Managed and supported special software with multiple vendors, maintained hardware and software inventory.- Worked with HR from onboarding through offboarding process, including training and providing and recovering IT assets.- Created distribution groups, access control list (ACL) on Active directory, using Microsoft Authenticator as a second verification method.- Participated in IT integration during process of PW acquiring Nelson Nygaard.- Upgraded all conference rooms for SF Studio with improved audio and visual equipment and helped deploy Robin for floating desktop booking, all in a hybrid work environment.

- Operated as primary contact point for all IT-related issues and provided assistance quickly and effectively for local and remote (nationwide) support on Microsoft Suite.- Created framework to standardize software and hardware and to monitor and keep company in compliance with Microsoft and other vendors by identifying data flow and providing resolutions.- Helped end-user to adapt to new technological changes and network upgrades, hardware, software, and services, and installed Microsoft patches on servers and user computers.- Detected significant delays in server synchronization and worked with infrastructure team to improve the network response, saving the company money.

- Coordinated office relocations for clients with project manager. Process included labeling, disconnecting, transporting, reconnecting and cable management, testing, and troubleshooting hardware with day-after support.- Addressed concerns particular to each user throughout entire process, including connectivity verification, adjustments, and customized problem resolution.

- Supported IT departments of John Muir Health and Kaiser Permanente clients.- Created and configured new accounts with HP to save time and money for the company.- Kept companies in compliance with HIPAA standards, including wiping hard drives and maintaining strict confidentiality.- Served as team member for troubleshooting and resolving data migration issues.- Consistently met goals and exceeded supervisor expectations while providing excellent customer service and demonstrating strong team player skill.

September 2009 – August 2010- Worked in team environment for migration of thousands of desktops and laptops, including OS, hardware, software installation and upgrade, asset reconciliation, deployment and configuration of printers (local, network, multifunction).- Assessed problems and resolved Incident Tickets, escalating within time guidelines.- Supported Heath Connect in a very dynamic and demanding environment.- Exceeded goals and expectations for user and manager teams by staying flexible and adaptable to changing needs.

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- Worked flexible shifts, providing a variety of IT support, including data center asset inventory and data migration.- Commuted to end-client residences to provide onsite customized support.