Cristopher Cravioto, Mba, Ms Email & Phone Number

New York, Ny, Us

New York, Ny, Us

⫸ Lead end-to-end project implementations for global strategic accounts like PepsiCo, Telefonica, and Santander, totaling over $30M ARR.⫸ Manage CCaaS and CXM data integration into Sprinklr, ensuring data integrity.⫸ Generate and automate reports, metrics, and KPIs for clear communication at all client levels.⫸ Advise on best practices and application Life Cycle Management for Care, Listening, and CCaaS.⫸ Coordinate communication between developers, clients, and departments in English and Spanish to meet requirements effectively.⫸ Spearhead cross-functional teams of consultants to streamline project implementations, optimizing timelines and resource utilization.⫸ Stay abreast of industry trends and emerging technologies, providing strategic recommendations for enhancing Sprinklr's product offerings and service delivery.⫸ Actively contribute to the development and refinement of implementation methodologies and best practices, enhancing overall project efficiency and client outcomes.

Louvain-La-Neuve, Walloon Region, Be

⫸ Lead the strategic planning and project management for 50+ ERP implementation engagements. Achieved an average of 95% positive client feedback, year-over-year.⫸ Pitch and deliver a portfolio of applications spanning CRM, invoicing, accounting, website, eCommerce, sales, purchase, and inventory. Serve as a technical consultant for client-facing engagements across North America. ⫸ Own the project lifecycle from pre-sales and client onboarding to specifications, installation, configuration, delivery, and support. ⫸ Ensure client satisfaction, quality, completeness, security, privacy, and integrity of data. ⫸ Manage and expand monthly recurring revenue (MRR).⫸ Presented in 3 company-wide conferences as a Subject Matter Expert (SME) to drive adoption and educate colleagues on best practices, approval flows, and product configuration.

Distrito Federal, Mx

⫸ Developed sales strategies to optimize client resource consumption and income by analyzing TV program and channel ratings. ⫸ Served as a trusted advisor and consultant to executive stakeholders. ⫸ Conducted requirements gathering, aligned the vision, and presented custom solutions and recommendations. Designed C-Suite presentations for Sales and Media leaders. ⫸ Created KPIs for the sales department, which resulted in a 90% client retention rate. ⫸ Managed the company-wide daily ratings reports and databases, utilized by thousands of internal stakeholders and responsible for nearly $500K in daily revenues.

Bentonville, Arkansas, Us

⫸ Identified supply chain opportunities for in-shelf stock across 50+ stores in Mexico. ⫸ Established new partnerships with 30+ suppliers by designating new category captains. ⫸ Redesigned product distribution for 50+ stores and grew sales by 10%.

⫸ Consulted with stakeholders to gather requirements, understand business needs, align the vision, and present scalable solutions. Consistently met and exceeded performance goals. ⫸ Analyzed and improved the inventory management system of Central Parking, reducing costs and turnover.

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Science - Ms, International Marketing

Bachelor Of Science - Bs, Industrial Engineering