Cristopher Morris Email & Phone Number

• Provide first-level technical support to end-users, resolving hardware and software issues
• Respond to ServiceNow tickets and inquiries, diagnosing and troubleshooting technical issues
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Perform system upgrades, installations, and configurations, optimizing system availability
• Maintain accurate and up-to-date documentation of support activities, solutions, and knowledge base articles
• Conduct remote assistance sessions to resolve issues for off-site employees

San Antonio, Texas Area

• Spearheaded IT asset management initiatives, ensuring accurate records, managed asset lifecycle, and maintained compliance with regulations.
• Acted as a bridge between IT and other departments, translating technical IT jargon into understandable language for non-technical staff.
• Collaborated across departments, identifying and resolving IT-related issues and providing effective solutions.
• Implemented secure IT asset disposal protocols, including data erasure, adhering to disposal regulations.
• Led end-to-end recruitment processes: collaborated with hiring managers, conducted applicant screening, and facilitated successful candidate selections.
• Administered HR programs: payroll, compensation, ADA, FMLA, and workers' compensation, ensuring accuracy and timeliness.

• Developed and maintained backup and disaster recovery plans, ensuring data availability and business continuity.
• Performed regular backups and tested recovery procedures to minimize data loss in case of failures.
• Conducted scheduled and unscheduled maintenance on rotary-wing aircraft, ensuring optimal performance and mission readiness.
• Diagnosed and troubleshot complex mechanical, electrical, and avionics issues, resolving problems swiftly.
• Implemented preventive maintenance procedures, detecting potential aircraft system failures and increasing safety.
• Collaborated with a team of mechanics for major aircraft repairs, adhering to strict quality standards and safety protocols.

Las Vegas, Nevada Area

• Served as Human Resource coordinator for employee and safety committees, initiating and participating in several successful events
• Created Employee Handbook, including revising outdated policies to ensure compliance and adding new policies to improve morale.
• Designed and administered a more appealing benefits package to recruit and retain quality personnel.
• Facilitated recruitment, hiring, applicant testing and new employee orientation
• Maintained new hire and termination records and conducted exit interviews
• Assisted with payroll, compensation and ADA, FMLA and Workers Compensation administration

• Lead therapy sessions with autistic children and their families
• Conducted assessments in order to construct individual service plans
• Ran programs designed to facilitate the achievement of goal
• Educated families on autism, and ways to cope with its challenges
• Educated families of the resources available to them
• Performed sessions in English and Spanish, and provided translation services for the necessary forms and documentation

Bachelor'S Degree, Psychology

Information Technology