Cristy Michel Email & Phone Number

California, United States

Orange County, California Area

Irvine, Ca

Denver And Mexico

TOA Technologies, acquired by Oracle in 2014, is the leading provider of enterprise cloud-based (ESaaS) mobile workforce management applications for large enterprises. Responsible for the consulting practice (implementation and service delivery work for new and existing customers) for Latin America and the western region of North America.• Established and managed the Customer Operations organization for Latin America.• Directed multiple projects of large-scale multi-user system integrations in USA, Mexico, Central America, Colombia, Argentina and Chile.

Greater Denver Area

Managed operations of the Product and Technology organization of 1,200 global employees reporting directly to the CTO. Responsible for the innovation, management and implementation of the operational improvement processes and the Balanced Scorecard.• Designed, developed and implemented a Balanced Scorecard that became the management system leveraged by the Executive team for measuring the company’s performance. • Defined and managed the implementation of the organization’s KPIs. • Coordinated strategic planning sessions assisting our organization leaders in defining and prioritizing strategic investment on our people, process or technology.• Managed the top strategic projects for the business unit, from requirements definition to implementation, leading the process transformation and governance.

Greater Denver Area

Managed a global team of project managers, custom solution consultants, and business analysts responsible for designing, delivering and supporting custom analytics solutions in the collections and recovery space.

Greater Denver Area

Founded NAREX with five key partners. NAREX developed several highly innovative ASP-based analytics and collection agency placement management solutions and a proprietary artificial intelligence-based scoring and optimization technology.Established and managed the consulting practice of our collections and recovery solutions, and the delivery group for advanced artificial intelligence customized modeling solutions. • Managed complex projects from pre-sales, through design, development, production and on-going support. • Personally integrated 12 Fortune-500 corporate clients achieving $6MM and $8MM in revenue for 2001, 2002 respectively.• Became a subject matter expert on our solutions and was instrumental in the design of our products and implementation practices.

Cleveland And Denver

Managed the product requirements definition, implementation and on-going delivery of our costumed scoring solutions.

Guadalajara Area, Mexico

A start-up operation "Datacredit" to be the first credit bureau in Mexico . Responsible for training and supporting customers, partners and vendors throughout Mexico and the United States in the integration and use of our software.