Cristy Smith Email & Phone Number

Santa Clara, Ca, Us

Leads team of ServiceNow resources responsible for building strong relationships with Enterprise clients, understanding their needs and goals, and ensuring their success with ServiceNow products and services.

San Francisco, Ca, Us

Engaged with enterprise (including Fortune 500 across mixed verticals and industries approx. $20M revenue total) customers to ensure an exceptional on-boarding experience, drive user adoption and satisfaction to achieve high retention, and help customers attain impactful business outcomes and achieve stated KPI metrics. ▪ Assisted sales with securing renewals, and maintain zero churn across 22 accounts.▪ Helped expand product use across multiple accounts resulting in new contracts. ▪ Responsible for quarterly business reviews and renewal kick-off presentations. ▪ Achieved New Relic Observability certification.

We all talk about and read a lot about taking care of our mental health, and I went ahead and decided to take action on that. The last few years have been hard on everyone, and I just needed a little time to rebalance my life.

Vernon Hills, Il, Us

Managed very large portfolio of Fortune 500 accounts across mixed verticals and industries. Part of the inaugural Cisco Customer Experience team. Helped create customer success resources used like success playbooks, presentation decks, and customer outcome library portfolio for use with customer success plans. Support post-sales strategies to increase sustainable proven value for the customer with the implementation of their technology acquisition. Develop understanding of business and IT environments to identify business outcomes which are then attached to key performance indicators to evaluate successful adoption and implementation. ▪ Guide end users through continuity of solutions to improve customer usage, maintain industry best practices, and monitor performance indicators.▪ Serve as subject matter expert and information resource to team members for client integration and on-boarding strategies.▪ Create customer success plan identifying customers’ goals, defining milestones aligned to project timeline, tracking features and/or utilization.▪ Identify expansion opportunities for ancillary professional services or managed services.▪ Cisco Customer Success Manager Certification achieved.▪ SuccessHACKER Customer Success Manager Certification achieved.▪ Contributed to Cisco Partner compliance rigorous audits.

Charleston, South Carolina, Us

Drove sales strategies by consulting with teams to develop comprehensive business solutions with an emphasis on the “Demo to Win” approach. Worked closely with key thought leaders to analyze existing and anticipated customer challenges. Assisted in preparing and designing RFP’s documents to merge solutions into one concise format. Developed understanding of a customer’s business and IT environments to assess potential applications of product deliverables.▪ Led opportunity pursuit by proactively identifying potential clients, determining client needs, and negotiating contracts.▪ Presented company solutions during annual conventions to several thousand attendees.▪ Conducted sales calls to instill confidence and establish credibility with clients.▪ Assisted in developing product roadmaps, supported training of sales representatives, and expanded territory growth potentials.▪ Partnered with development teams to transition new products into current sales pitches and demos for go-to-market cross and up-selling opportunities.▪ Demonstrated products across multiple platforms to illustrate seamless end to end functionality.▪ Guided end users through continuity of solutions to improve customer usage, maintain industry best practices, and monitor performance indicators.▪ Served as subject matter expert and information resource to team members for client integration and on-boarding strategies.▪ Consistently managed a smooth hand-off to business units and delivery teams which garnered trusted and long-lasting customer relationships.

Cleveland, Oh, Us

Built new territory in educational technology sales by researching industry trends, accumulating demographic data, and presenting findings to senior management and decision makers. Synthesized an understanding of customer needs, marketplace and competitive dynamics, financial drivers, and business growth opportunities to coordinate software sales projects. Engaged cross-functionally to create, maintain, and contribute to proposals and pitch presentations to deliver client-focused solutions.▪ Attended trade shows to create critical partnerships, increase the visibility of company offerings, and establish industry presence.▪ Demonstrated products during sales calls by creating client specific presentations.▪ Negotiated contract pricing to achieve sales quotas and authored RFP’s.▪ Designed competitive matrix to track industry trends.▪ Drafted company’s partnership initiative.▪ Established ProgressBook certification program.

Lehi, Ut, Us

Grew license revenue and recurring revenue within the designated territory. Built working relationships with clients by contacting company representatives to schedule product demonstrations. Worked closely with customer user groups to determine technology challenges. Offered solutions based on customer discussions and discovery of expectations.▪ Responded to Requests for Information (RFI’s) and determined contract pricing.▪ Worked cross-functionally to ensure customer satisfaction in product implementation.Contributions:▪ Landed six significant accounts in CLEVNET membership.▪ Played an integral role in retaining multiple clients.

Detroit, Mi, Us

Instrumental in establishing sales planning for a newly acquired company in SaaS products to enhance end-user acceptance and performance. Managed daily activities for ten sales associates and identified knowledge gaps to recommend additional training. Oversaw sales performance of staff and provided insight into the art of successfully selling. Targeted customers based on profitability margins and established relationships with IT hierarchy to best transition company’s products into current applications and processes.▪ Penetrated new markets and verticals through lead generation and solution presentations.▪ Improved staff development by designing individual success plans.Contributions:▪ Promoted from individual contributor to manager role.▪ Achieved 121% and 105% of quota; 2005 & 2006.▪ Recognized as first inside sales representative to generate $600K+.▪ Actualized total sales volume valued at $1.9M.

Provided consulting services to tier one and tier two automotive suppliers for electronic data interchange (EDI) release processing and bar code scanning from product installation to eventual go-live. Interfaced directly with customers to analyze current business process and develop and implement personalized software solutions. Evaluated user proficiency of software packages in use for more than six months. ▪ Provided consulting services to 15+ clients including Panasonic, Borg-Warner, Harvard Industries, and managed full software implementation for three clients (Mitsubishi, Autoliv, Exide).

Analyzed production processes in manufacturing to recommend cost-saving solutions and improvements. Developed order templates to enhance the quality of orders. ▪ Recipient of General Managers' Award for work contributions and excellence.▪ Created and facilitated new order writing and product knowledge training programs. ▪ Designed and instituted inventory management pilot program to reduced inventory and lead times while improving delivery.

Ba, Psychology

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