Dylan Hibbert Email & Phone Number

Santa Clara, Ca, Us

• Communicate with customers and support analysts to resolve technical issues• Engage in back end table investigation to provide immediate remedies for technical errors• Run scripts using JavaScript language to aid in creating back end records• Manage case tasks and incidents appropriately to ensure timely review of more critical errors with higher priorities• Run API calls to customer instances to view payload and assist with application installations and errors• Work alongside Software Engineers to come up with effective solutions to issues that block customer productivity• Participate in daily stand ups with team to provide updates and collaborate on case tasks and incidents• Provide relief to the front line TSEs for more complex cases

Danvers, Ma, Us

• Utilize Jira workflow software to respond to tickets• Collaborate with customers to resolve technical issues• Participate in weekly team meetings for production support• Research, troubleshoot and respond to client’s queries• Triage tickets to teammates across immediate and external teams• Utilize MySQL to query company database• Log recurring reported issues into Google Spreadsheets for notation• Create stories for ongoing recurring issues

Bangalore, Karnataka, In

• Debug client software programs to meet satisfactory standards• Utilize SQL for database management, as well as Java, Python and Linux for application support• Experience using ITIL to perform predictable service delivery to company clients• Perform use of a ticketing system to research, troubleshoot and respond to client queries

Certificate Of Achievement, Computer Programming

Aerospace, Aeronautical And Astronautical Engineering